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  1.    #1  
    I asked this question in another thread with an ambiguous title: “Resetting Treo.”

    So far I got only one answer. Please help me out. Thank you in advance.
  2. #2  
    Hi there,

    Kevin from palmOne here. I wanted to try to answer your question. With a soft reset, all data on your device should be retained. If you do lose data after a soft reset, you may have a more serious issue with your hardware that requires a repair. After a soft reset, the Welcome screen appears, followed shortly by the General Preferences screen (to set time and date). If a soft reset does not resolve your problem, you may need to try one of the other resets below.

    You can find more information by going to

    Support Knowledge Library

    and typing in

    Solution ID: 887
    Resetting your device (Soft, System/Warm, Hard, In-Cradle, Power Down, Battery Disconnect)

    I hope that’s helpful.

    Best wishes,
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    Kevin Michaels
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    Check out what’s new at
  3. #3  

    Hey it's really great people from Palm are watching these forums and trying to help people out. You even left your e-mail address. Good on ya! I am impressed. Keep up the good work!
  4.    #4  

    Thank you very much! Just like treo-mike I am impressed that you guys bother. But I am going to be a pain: I do a Soft Reset (stick the pin into the back of the reset hole) on my Treo600 (unbranded GSM updated to ROW-1.12). I get a white screen for a split second, followed by by Palm Powered, followed by Phone Dial Pad. Wireless is off. No Welcome screen, no General Preferences screen. Everything works fine (except for this Camera problem within SnapperMail, see the link above if you want to know how it all started).

    Again, evertyhing works fine!

    Is the lack of the Welcome and General Preferences screens an indication of a problem?

    Or is it that some of my software (e.g., Uninstall or CleanUp or whatever) is intercepting some of the codes and I am getting a different response after the Soft Reset?

    Do you see why I am puzzled?

    Best regards, and thank you again.

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