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  1.    #1  
    I am having the same problem with my e-mail as the person a few threads below. I am a Cingular customer and am using Roadrunner for my e-mail. I am able to receive e-mail just fine, but I am not able to send any e-mail. When I try to send an e-mail, I get a prompt that says;

    "We were unable to send mail using Please go to the Server tab of Account settings to correct this. If the problem continues, contact your mail provider for support".

    I have checked with Roadrunner and they have told me that it sounds as though I have entered the correct information and should be able to send mail. They then tell me that they are not trained in this area and that I should contact Cingular. When I contact Cingular, they tell me to contact Roadrunner. I am ready to pull my hair out as I have not had my Treo for approximately 6-7 weeks and have not been able to send one e-mail.

    I would appreciate it if one of you guru's of the Treo could let me know what I am doing wrong. Thanks in advance for your help.
  2. #2  
    This is an extensively discussed topic:

    Basically, RR is blocking their smtp server either via authentication or port 25 blocking. Read the above thread for more info. You will most likely need to get an alternative smtp server...most likely either Cingular's or something like


    Edit: Just to update: After a bit of searhing for info, it seem that Cingular doesn't provide a smtp server for it's customers like other wireless providers! That's pretty ridiculous imo, but that's for another topic. Anyway, some one in another thread suggested using this smtp server for your outgoing mail:

    However, it seems to add a ad to your emails. IMO, your best bet would be to just go ahead and get a account and use that smtp server to send your email. It's just a one-time $14.95 dollar fee and you get a lifetime account...
    Last edited by Gaurav; 06/22/2004 at 08:32 PM.
    aka Gfunkmagic

    Current device: Palm Pre
    Device graveyard: Palm Vx, Cassiopeia E100, LG Phenom HPC, Palm M515, Treo 300, Treo 600, Treo 650, Treo 700p, Axim X50v, Treo 800w

    Please don't PM me about my avatar. For more info go here.

    Restore your Pre to factory settings using webos doctor and follow these instructions
  3. #3  
    Great tip on Thanks! Cingular is the only wireless provider in the US without an SMTP server that they are willing to share. The photo smtp server has another purpose on their network and hence the ads. Time to get with the 3G program Cingular - email is the main application driving data use...

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