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  1. Tr3o's Avatar
    6 Posts
    I'm a longtime lurker on the boards, but this problem has inspired me to register and become a poster. It's driving me crazy..

    When I try to access certain features in Blazer, I get a soft reset every time. In no particular order, here are the things that will crash me:

    * In the url-entry dialog box (that results from clicking the green 'www' button), when I try to type an url in other than what is suggested, I crash. (The auto-complete will let me get as far as 'www.' but when I type in even one character that disagrees with what is being suggested... boom.)
    * Trying to 'Find text on page' from the 'Page' menu (just invoking the action will cause the reset.)
    * In Preferences > Advanced > Memory Mgmt, trying to delete my History or Cache using the provided buttons will cause the reset.

    Any ideas? Anyone? I haven't aggressively tried to fix this yet (I've just been staying away from those actions, but - as you can guess - this has seriously limited my enjoyment of using Blzaer..)

    Thanks in advance for any advice.
  2. #2  
    Try this:,CASE=29663

    Solution ID: 29663

    Troubleshooting: Treo 600 web browser crashes when entering a URL

    This issue can occur when you're using the built-in web browser on your Treo smartphone and it crashes whenever you try to type a URL (web address).

    When you investigate the error message, you may see:

    A reset was caused on 10/23/2003 at 10:46 while running "Web": Fatal Exception, Datamgr.c, line:6341 invalid unique ID passed.

    ... or something similar.

    What's happening?
    This error can occur if the predictive text database in the built-in web browser has become corrupted. Sometimes this can happen when you synchronize an older database file onto your device, and occasionally it happens by itself (such is the nature of corruption).

    What should I do?
    First, you'll need to download and install a third-party file utility such as FileZ (from nosleep software). This utility lets you delete hidden databases from your device. The corrupted databases you'll be deleting are not normally visible to end users without a utility.

    The instructions below are for FileZ. If you use a different file utility, creatively modify the steps to fit the application you're using.

    Launch the FileZ application on your device.

    Choose "View and Edit Files."

    Find the file named:
    Web Find AutoFill

    Highlight this file.

    Press Menu .

    From the File menu, choose Delete. When asked to confirm, say Yes.

    Now find the file named:
    Web URL AutoFill

    Highlight this file.

    Press Menu .

    From the File menu, choose Delete. When asked to confirm, say Yes.

    That's it! Once you've deleted those two files, you should be able to type URLs in the built-in web browser without experiencing a reset.

    Note: the presence of a third party product in this article should be not be construed as an endorsement of that product, nor should its absence be considered a denigration. palmOne does not manufacture any third-party products mentioned above, and cannot provide support for them. If you purchase a third-party product and require help with it, contact the manufacturer.
  3. Tr3o's Avatar
    6 Posts
    Thank you - that was the problem exactly (and now I've got PalmOne's wireless knowledge base bookmarked in Blazer -

    Thanks for your help!
  4. #4  
    You're welcome.

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