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I have used theBoom for just over a year and have had some issues with this headset.
1- The blue rubber coating on the boom mic has cracked along the entire length of the boom and has begun to tear.
2- The flexible boom has become loose from the point where it is attached to the earpiece and at the microphone. It will not hold a position and it falls under it's own weight. This occurred shortly after I got the device. When I contacted a CSR, I was told that this is normal and to be expected. But, the key to the success of this device is the position of the microphone and the mouth. If it is not within an inch of the mouth, it does not work well. So, I have to hold the microphone in position while I’m talking.
3- Just recently, my callers say they constantly hear a static or crackle noise. As soon as I unplug theBoom from my Treo, the call is clear- albeit with background noise.
Unfortunately, I am just a few months outside of the one-year warranty. I’m not thrilled with the idea of plunking down another $150 for a new unit, but I have to say that until the recent problem with the static, the clarity has been outstanding- even in the most adverse conditions. Has anyone else experienced similar problems with theBoom?
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