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12/05/2003, 01:48 AM
#53
Thought everyone would get a kick out of the email I just recieved from my CSR at Cingular.
I understand your frustration but I spoke with Jewel Jackson who is in our Memphis warehouse and currently we are back ordered on the Treo I wish there was quick way to have that phone sent out to you but there is not. I know it sounds ridiculous, I don't understand myself why Handspring is not able to supply us with sufficient Treo's. I am still monitoring your order to see when your phone will ship out but right now we are out of the phones I just checked our inventory and we have none in stock I was told that we anticipated some by Friday, I will not be in on Friday but will be back on Saturday so I can email you with further information at that time. Have you checked any of our stores I know they don't have any because I have called a few locations. Sorry, for the delay.
Note: the punctuation (or lack thereof) is hers...
I want to add that I don't blame this CSR at all. I'm just amazed that her supervisors aren't giving her any more information than this. I imagine they are getting quite a few calls about the shortage, yet every CSR I speak to acts as if this is the first they've heard about it. You would think there would be some kind of unified "company line" on the situation. If there was, I wouldn't have to call back 3 times in a day to get 3 completely different stories...
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