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Originally posted by Titan
tcjohnsson,
I am with you 100%. This is the worst sound out of a headset output jack I have ever heard on a cell phone and I have had over 30 different ones. I took my first T600 back to Sprint yesterday because of this very issue. I spent time with the Sprint tech support and Handspring tech support. They both came to the conclusion that the phone was bad. I asked them if there was some hidden menu that would allow you to adjust an input volume setting. They said no. I do wander if this issue could be resolved through a software upgrade of some sort. It seems to me that in the chain of audio something is overdriving something else's input.
I am an audio enthusiast and recording engineer. I know what good sound is. You are right this distortion seems to be inherent in the signal that arrives at the output amplifier. I can hear it most prominently over the headset output, which I use most. I have several headsets and it does it on all of them. I can turn the volume all the way down and I still hear it just the same.
The new phone I was given is a revision "C". I'm not sure what the previous phone's revision number was.
I moved from a Samsung I330 platform(beautiful clear sound on the headphone jack). I am very happy with the design of the Treo 600. It really well thought out, but, this distortion issue is driving me mad. I can not stand distortion.
It seems to me like something is over powering the input to the amplifier that then connects to both speakers(one on the front you place to your ear and the much louder output one on the back for hands free) and the headset out jack. I hear the same distortion through all three outputs. I agree there is a different kind of distortion when you turn the hands free speaker on the back up too loud, but, all of my past cell phones have done that and it seems normal to me for there to be vibration distortion when a speaker is turned up too loud.(This is a separate issue)
I am frustrated. I am probably going to try to exchange this phone too. I can see how someone who is not used to good quality audio sound it would be acceptable. For me it's unacceptable. I spend countless hours on the phone and this distortion will drive me crazy.
I’m glad you agree. It astounds me that this isn’t sounded off on the board more than it is. So far at least on this thread I have heard complaints from only JTREOB, Titan, mianesva, Spiffyis5150, MikeRadio, and dhh. Are we the only whackos that think the sound quality is UNACCEPTABLE??
Do other people even care about sound quality??? I almost feel that all my fellow Treo 600 fans are only technogeeks that purchased it purely for the coolness and uniqueness of the phone. An analogy would be someone purchasing the new high-tech 04’ Toyota Prius (which I now own) and keeping it even if it has a 5 inch dagger that sticks up my **** every time I drive it.
I mean the T600 is still a phone, about 60% phone IMO, (40% PDA). Shouldn’t sound quality be up there in the top three most important features that make a phone a keeper?? (reception and battery life round off my top three) Maybe I’m just CRAZY??? I mean how does everyone else rate the importance of features?? Uhh, convenient e-mail access first, ability to play popular games second, cool ringers third, being able to take impromptu pictures of my female friends in bikinis fourth..… Geez. It makes me sick to find HUNDREDS of posts about the crappy quality of the camera. Yeah, it sucks. WHO CARES? For crying out loud, my ears are hurting from the darn headset!!!
Besides those of you mentioned above, am I the only one that uses the headset? I would assume many people would use the headset because it makes the phone much more functional. Also because most of the owners of these phones are inherently geeks (don’t worry guys, that’s a good thing) or businessmen and they don’t mind the apparent “uncoolness” of a wire dangling from our ears.
For the record, I am not a big-time audiophile, nor am I a recording engineer. I own a relatively low-end Sony rack stereo system that is upwards of a decade old. I also listen to music downloaded to my iPod (at only 128kbps) using the stock headphones and utilize a tape adapter to play my iPod on my car’s stereo system which is stock. So basically what I am saying is that I don’t care for super-high quality sound and my life doesn’t revolve around it. Mediocre makes me happy.
Having that said, I can still honestly say that the output sound quality ON THE HEADSET JACK OUTPUT is CRAP. ABSOLUTE CRAP! How can anyone except this???
I love my T600, in fact I love it so much that I returned it AGAIN in hopes that HS will wake up and realize that hey, the sound quality does sound like sh@!.
I realize that HS probably reads these boards (I hope they do) and I hope they realize that I am eating away at your profits by the lost shipping expenses and phones being resold as refurbished because I will keep returning them until the sound quality improves. I hope others follow suit.
If you are fed up by the sound quality to the headset out jack, I suggest you call HS and tell them that you suspect your unit is defective because the distortion is terrible (IMO, they ARE defective). I think it is just an issue of turning down the “gain” in the output somewhere on the IC. I’m not an electronics engineer so maybe someone can chime in here. Regardless, a slew of exchanges may wake HS up. So if you want something done, call HS and request for a replacement phone asap and don’t worry about being without a phone. They will send you a replacement and when you receive it, you ship the “defective” one back.
This is not an issue of someone or some people that are used to very high quality sound complaining that the T600 sound quality sucks. This is a major software/firmware PROBLEM that MUST be addressed immediately.
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