Results 1 to 5 of 5
  1.    #1  
    Has anyone been able to order a Treo 600 through the retention dept. and get a decent retention plan? My contract is up in a month and I want to get a decent new deal on my contract (ie. free unlimited vision, unlimited PCS-to-PCS, or Night and weekends starting at 8pm). I called today and they said they couldn't get the phone yet, because it wasn't in their system. I want to extend my contract, because I'm buying a $600 phone that is locked with Sprint, so I don't have much choice. But I don't want to use the crappy advertised plans with $15 vision and less minutes than I have now for the same price...

    Any Ideas?
    Last edited by rchang713; 10/08/2003 at 01:11 PM.
  2. #2  
    I tried to call the retention department and they wouldn't transfer me!!!! They are on to us!
    "I refuse to answer that question on the grounds that I don't know the answer."
  3. #3  
    Try dialing them direct instead of using *2...... 866.762.0468 or 866.828.9978

    Good Luck!
  4. #4  
    Called both numbers. The second one came up as all circuits busy, and the first was a sales person that offered me $75 towards the full retail purchase. Uggghhhhhhhhh!
    "I refuse to answer that question on the grounds that I don't know the answer."
  5. #5  
    For some reason, I won't get transferred to retention either. There is a note on my account that said so. I think it has todo with how many times in the past I was transferred to retention in hopes of them getting me a better "deal" on something. They may have seen it as "retention" abuse. But FYI, just keep calling back & someone will connect you there. One guy plain out lied & said that retention no longer exists!! NEVER beleive what one rep tells you. It ALWAY pays to keep calling until you get a CSR who help you with ANY problem you may have. GUARANTEED!! A retention guy told me this himself...

Posting Permissions