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  1.    #1  
    Today is my 1 year anniversary with T-Mobile. Service has been good. (Recognizing there area geo areas not covered) Customer service and tech support has been good and they even called last week to see if I was happy.

    Today I'm not so happy! I called to acquire the Treo 270 and sign up for another year with an objective of keeping my current cell number. No can do! Sales says call Customer Service and Customer Service says call Sales or Handspring.
    Apparently T-Mobile hasn't heard or doesn't recognize the cost associated with "churn". AOL, Earhtlink and other ISP's have!

    I've avoided going to the very inexpensive Treo 300 with Sprint because I didn't want to change my Mobile number. Looks like I have no choice.

    Anyone successful in getting a little help from T-Mobile
  2. #2  
    T-mobile has a handset upgrade program. Call T-mobile and ask them for it. I've been out of a contract for almost a year and I was interested in the Samsung S105. T-mobile charges $300 for it on their website for new customers only. They offered it to me for $300 (I turned it down). So maybe you can get the Treo 270 for whatever T-mobile charges for new customers.

    You might want to check ebay for prices on Treo270s. You might be able to get one for same or less then what T-mobile wants and you won't have to sign a new contract.
  3. #3  
    I just sent t-mobile an email w/ that very question... they said at this time the have no plans of offering such an upgrade plan.
  4. #4  
    Discussion Thread
    Response (Delfina) 03/05/2003 07:13 PM
    Dear Mr. Zirkin,
    Thank you for taking the time to contact T-Mobile.
    In regard to your question on upgrading to a handspring, we will be happy to assist you with this issue. We are not offering the Handspring 270 for upgrade. We do not know when or if it will be offered for upgrade. Once again thank you for taking the time to contact T-Mobile. If you have any other comments, questions, or concerns please feel free to contact Customer Care at 1-800-937-8997 from a landline phone or from your handset at 611. In future e-mail requests if you have not done so, please provide us with your first and last Name, 10-digit mobile number, account password or last four digits of SSN.
    Thank you for choosing T-Mobile
    Customer Care Specialist

    Customer 03/05/2003 04:38 PM
    How much does an upgrade to a Handspring 270 phone cost?
  5.    #5  
    I guess "churn" doesn't bother T-Mobile! Dissappointing and based on the volume of activity in the Treo 300 thread it would seem that Sprint is eating T-Mobile's lunch.

    Thanks for the responses.
  6. #6  
    Honesly, guys, I don't know if this will work for you, but I've heard that the key to getting what you want is to call up and tell them you want to discontinue your service. They'll ask you why, and you can explain that you are unhappy with your current phone and that you would like to upgrade, but their stated policy is that there is not an upgrade program, so you are switching to a carrier that offers that service. Hopefully, they will respond by making a "special exception for you and you alone, Joe H. Customer" to retain you. Be sure to emphasize that you're willing to keep them as your carrier, but you're unhappy with their policy in this regard, so you will probably switch if they don't give you what they give their new customers.

    I've never tried it myself, so I can't vouch for it. But it's worth a shot, eh?

    An alternative: if you can wait until November 24, that is the deadline the FCC has set for mandatory number portability (i.e. you can take your number with you wherever you go -- landline, any cell carrier, etc.). Then you can switch to any carrier you want, any time (within the limits of your contract) and always keep the same phone number. You know about that, right? It's quite the hot topic.

    Apparently, this also involves yet another surcharge being added to all phone bills, whether you use number portability or not. Oh, joy! But, as long as the phone companies aren't bilking us, and are genuinely using the surcharge only to implement the mandatory backend changes involved in number portability, then I'd say the benefits outweigh the costs.
  7. #7  
    If you paid the full price for your Treo, you would have no complaint. You are asking T-Mobile to provide you with a subsidized price twice in the space of a year. It cannot happen and it is not fair to expect T-Mobile to do so. Sure they may risk you taking off because they dont make the legup to the next best phone as easy as phone 1 but their whole business model is based on you keeping your phone for more than a year.

    You may get lucky of course and catch T-Mobile at a weak point where they will agree but this kind of churn and subsidy messing is what will kill the wireless carriers in the end. We squeeze them for subsidy, dump them if mildly unhappy and do it once a year. The bubble will burst and the wireless carriers will drop all subsidies, two or three will go bust and a handset will cost $500 average. Mobile phones will go to their real cost.
  8.    #8  
    I may have received a subsidy from T-Mobile but it couldn't have been much since my Tax records show I paid $510.00 for the Treo 180. Having over 30 years in technology sales I know the "cost" of products and because Sprint and T-Mobile do "buy ins' they get huge discounts often ranging as high as 60 - 70% off MSRP. So I'm not sure what T-Mobile is losing retaining me as a happy customer. Analysis shows that it costs five times more to acquire a new customer than retain and old customer. Customer retention is key to a good business model! I've fulfilled my commitment of one year; I think that's fair. Now I want them to treat me at least as well as they would a new customer; I think that's fair as well!
  9. #9  
    Go the Ebay route. I bought my Treo 270 for $435, no commitments just a phone.
    Loving it!
    I have never let my schooling interfere with my education.
    -Mark Twain
  10. #10  
    I bought my 270 new for $212 in December. HS had a deal but I had to sign up as new. I just bought my wife a 'new' phone instead. Even paying her $20 bill every month I still paid less than my dealer cost on the 270.

    Rumors say new model coming this year. My Mom might get the new Treo .... I will stick my sim into it. This way I get a cheaper means to just buying one.


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