i went to the handspring website and downloaded the latest version of both the palm desktop and hotsynch manager for the TREO 270 (even though I have the 300). It works fine with no problems so far. I heard that the latest version of the hotsynch manager corrects some problems palm was having with the hotsynch timing out on win 2000 and XP plus correcting for a few other bugs. They will ask you for your serial number and I entered the one of of my treo 300 and it worked. I have not been able to find these updates anywhere on the sprint web site.