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Well, nobody expects 3G to work out of the box.. I mean I sure didn't and being in the technology field in a way, I know new things will have glitches etc...
However, it is quite obvious Sprint was totally unprepared for this and rushed it out.. which is irresponsible. I still have no way to get my once working fine @sprintpcs email.
Therefore I fault them for this... It isn't the fact that there ARE glitches, but that fact of HOW MANY problems that have been experienced, from website to customer service....
Something I don't understand is how hard is it to relay to a room of phone support people the same information???
Everyone on this board has gotten different answers for the same questions... If they had a reliable way to give information to these people, this wouldn't be such a mess.
If one person is having an issue, in many cases others are also, yet it always seems I am put on hold while they "check".
All in all Sprint is the best company, alone due to its network.
So yea, I may be whining, but this isn't Joe and Bobs cellular telephone company. You would expect the 4th largest carrier, who invested millions in TV ads etc to at least be PREPARED before rolling something out.. and to be able to at least give some sort of real answer and/or timeline of fix when you call.
They will never be the #1, 2, or 3 carrier if they don't get this together... many people on here are more tech minded than the average consumer...
John and Jane customer would more easily change carriers than look for answers and solutions the way we do here... and luckily this is a great crowd.
Sorry for the long post.. do not mean to sound negative towards Sprint... but service in this country, everything from fast food orders to telepphone support has really gone down out the window. There is no accountability... the buck doesn't "stop" with anyone, and we the PAYING customers are the ones that get the short end of the stick when it is all said and done.
Mike
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