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Originally posted by msetzer
Does Claire suck or what? I can appreciate the technology but it irks me when she keeps connecting me to help that I don't need and doesn't give me the option of asking again!
I concur that Claire is a thoroughly useless piece of technology and from my point of view also shows extreme insensitivity on the part of SprintPCS toward those who have hearing losses or speech impediments. Claire's technological whiz bang pizzazz has thus far been woefully unable to handle requests from those with communicative processes that depart from the norm (I suspect Claire might be equally challenged by persons who sport thick foreign accents).
Unfortunately, I am one of those speech and hearing aberrations and my attempts to utilize Claire has been incredibly frustrating and a colossal waste of time. So my solution: the minute I hear Claire’s mechanized tone, I state "OPERATOR" and then when she cannot understand me (ironic isn't it?), I state “OPERATOR” a second time and then once again when she persists in trying to understand my request. “Third time’s a charm” as they say and viola, she connects me to a live being, whew!! This way I only waste about 6 seconds trying to get to someone who can truly assist.
Personally, I wish Sprint would simply just put the option of selecting “0” for those of us that cannot understand taped recordings, mechanized speech or have speech impediments which challenge Claire’s silicon acuity. I suspect however, that if Sprint did this, “0” would quickly become the defacto choice of callers thus highlighting the dismal failure of their million dollar lass.
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