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Originally posted by doctorc (in the thread entitled "Family Plan / Add a Phone *IMPORTANT*")
Holy cow, as a correction to this post, anothe 10 minutes on hold and the SPCS rep comes back to me and gives me the following info. He assures me this info is true and correct. Here is the "true" information according to SPCS Rep one Million that I have spoken to:
SPCS does *NOT* charge an add a phone fee for the FIRST phone that you add to your account -- AS LONG as you have MEGABYTES on your plan (any amount of megabytes).
They *DO* charge for the addition of any other phones beyond the first add a phone.
Now, the catch is, (and this is where many of you may get caught so I'd call back SPCS to be sure) that in order for you to NOT get charged for the first addd a phone, SPCS reps need to set it up a "special way" so that you are not billed for the add a phone on your first add a phone.
I had my account originally set up this way, but then an uninformed SPCS rep (oxymoron?) "un-setup" the account and put it back to the "old way" where you DO get charged a $20 add a phone fee.
I suspect that many SPCS reps are accidentally setting up add-a-phones in an incorrect way. Basically the "new" add a phone setup requires SPCS reps to set up the add-a-phone as if it were also a "primary" phone so that you don't get billed the add a phone fee for it. Most SPCS reps are probably setting up your add a phone as a 'secondary' phone so you will be billed the extra $20 for it.
Take home message: NO CHARGE for add a phone (up to 1 additional phone) as long as you have PCS Vision with Data.
BUT -- you need to absolutely be sure that the SPCS rep you are speaking with sets up your second add a phone in the correct way so that you are not charged for it. Many (including the guy I just spoke to) were not / are not aware of this and are probably setting up your second phones the wrong way.
I urge you to call back to double check that you are set up correctly, and to "share the knowledge" with your SPCS rep, so to speak.
I'm not sure if this is what you had in mind for this thread, but here goes anyway. I have questions about the cost, if any, for the second phone on a "shared minutes" plan.
In the the above person's case, he was able to get 500 ANYTIME/4000 NW/2MB for 2 phones at $44.95. He said he could have gotten 8MB for $15 more.
My questions:
I bought today 2 Treo 300's at a Sprint store in San Jose, CA, and the customer service representative (or whatever they're called) ended up charging me $20 a month for the second phone. I didn't realize this until I got home and checked online. (The receipts were very long and seemingly detailed, but didn't spell this out.) To be exact, I got 350 ANYTIME/3650 NW/2MB for 2 phones at $69.99. I thought I was getting that deal for $49.99.
(a) So, what is the real story about second phones? Is the second phone supposed to be free of monthly charges as long as the shared plan has megabytes on it? And, if it is indeed supposed to be free, can you help me fix my account? I don't relish having to jump from CSR to CSR on the phone until I get one that can help me.
(b) Why did the above person get at better deal, even ignoring the second phone issue? He got more minutes (4500 in total vs my 4000) at a lower price ($44.95 vs my $49.99). Is this a regional price difference, or could anyone get the same kind of deal?
Thanks in advance for your help in figuring this out.
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