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  1.    #1  
    I can no longer hear any sound from my phone when trying to make a call, and the speaker/bluetooth button is gone.

    Sound works OK when I am connected to a docking station though the button is still missing. I have reset a few times, but that did not fix the problem.
  2. #2  
    Your headphone jack is not working right. You can try to blow it out with air (lint/dust sometimes causes this). You could also try pluggin in a set of headphones and then quickly unplugging them. Otherwise, you will need to send it back for repair.
    Search for jack problem for more information.
  3. #3  
    Or you can try Volume Care, which has a setting that will bypass the jack.

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