I am new to the whole smart phone family. I purchased a refurbished palm treo 700p off ebay that was supposed to be an Alltel phone. The phone has no branding, but when I called to activate they switched the ESN over to my account. Then when I called *228 to activate it is in roaming and I get a generic male voice saying "your phone has not yet been activated" When I called customer service back they said I could take it in an Alltel store and they could "Zap It". When I went to the store they looked at me like I needed medication. Can I fix this or do I need to send it back and wait for the correct phone? Thanks for any guidance you can give me.