Results 1 to 2 of 2
  1.    #1  
    Every time I sync my or my wife's phone, there's a file that doesn't get backed up when it does the back-up. Anyone else have this problem?

    When I view the log this is what it says:

    - Failed to backup 1 file(s)
    - PmTraceDatabase
    - Protocol error: Handheld file could not be openeD. (4004)
  2. flamand's Avatar
    141 Posts
    Global Posts
    159 Global Posts
    You're using the Vista Desktop beta, right?

    Palm knows about this now and hasn't posted a fix yet. I'm guessing it will be worked into the next version. Here's the link:

    Meanwhile, other people have removed the backup attribute from that file using Filez or something similar. That keeps it from being hotsynced. No ill effects reported so far that I can see.

    One person says they found that it had never been backed up. When I look at the backup folder on an XP computer syncing the Centro with the older Palm Desktop, I don't see any pmtracedatabase file, nor do I see an error in the backup log.

Posting Permissions