[Mbogo]

I have a Treo 650 that has to be sent back as its screen is cracked. It has been replace with a 700p. How do I get rid of data on the phone before I send it in. The screen is just a sheet of white! and I don't see the usual logos etc when attempting a hard reset. Will just keeping the battery out of the phone for any length of time do the trick?
TIA
Jas

[gtwo]

Hi Mbogo!

Nice replacement! Be sure to follow the upgrade instructions listed here: http://treo.discuss.treocentral.com/...ad.php?t=99450
Just replace the 600==>650 thought with 650==>700p.

Just battery removal will not clear your data -- the 650 was designed to retain data with no power. I would call Palm tech support for their suggestion, since the screen is useless in creating a hard or zero-out reset.

My only two thoughts -- are just shooting from the hip: 1. Set it on a super large magnet for an hour, or 2. Copy your back up folder for your current userid to another location for safekeepping -- then erase all data under that id in it's normal location on the PC -- then set hotsync manager to "desktop overwrites Palm" for all programs and then hotsync. This should make the Treo as empty as you have made the userid on the desktop.

Again -- I vote for a call to Palm tech support.

Good Luck, have fun with the 700p.

Cheers, Perry.

[supersocialist]

I'd just perform a zero-out without the screen. If you reset while holding the power button and wait the right amount of time before releasing it, then tap up, it should register ... as long as the screen's the only problem. Wait at least thirty seconds to be sure.

A magnet will not work. A sufficiently powerful magnet can corrupt data on a magnetic storage device (like a hard drive) but should have no affect on the flash memory used in the Treo.

[scadle]

I'd just perform a zero-out without the screen. If you reset while holding the power button and wait the right amount of time before releasing it, then tap up, it should register ... as long as the screen's the only problem. Wait at least thirty seconds to be sure.

That is actually only a hard reset. The zero out reset is more complicated and involves the sync cable...


http://mytreo.net/treofaq/Treo650Resetting

there is the link with all the instructions for all the resets...