I just wanted to share.... AT&T had been charging me for data usage when my data was turned off and wifi was on and even at times my phone was off with the battery out. Anyways I complained for months and finally filed a BBB complaint.... they initially said I was wrong... and the charges were justified.... finally I got a call from a high level engineer who told me certain Palm and iPhone customers have been affected by an ongoing issue where they are incurred data charges that they did not use.... specfically the lady Ms. Santogato said that even several AT&T employees had been affected... she applied credits for 4 months of data overages and told me she would make a note to my account and make a internal case that her group would track so that until the issue is resolved I would get a credit every month.
Unfortunately when AT&T corporate responded to my BBB complaint they failed to mention any of the above to the BBB and so I rejected their response and asked them to verify my claims and that the issue was ongoing and they declined to provide a further response to the BBB .... I am not the only palm owner who has been affected by this... if you look on the AT&T Corporate Forums under the Palm device section other customers have had the same issue where they too were showing data usage at times their phone was on wifi or shut off.
Anyways I suggest all AT&T palm customers carefully review their bills and perhaps even test their phone to see if they are affected... just disable data usage during the night and then look at your next bill.... if data usage occurs then you got a issue and should talk to AT&T about a credit.
