Customer Service for most cell providers is a lot like going to Starbucks. You have a need for a quick fix to an otherwise boring and confusing situation, and while double mocha gets replaced by fancy words like "media max", the idea is generally the same. Tom Hanks quoted starbucks in "You Got Mail" by saying "The whole purpose of places like Starbucks is for people with no decision-making ability whatsoever to make six decisions just to buy one cup of coffee. This is also true with carriers and your cellphones. What i have to say about cell phone CS is basically the same "The whole purpose of places like CS is for people with no self confidence whatsoever to verbally bash up to six people just to have one activation fee credited."

People who barely speak English now have the power to scream "Don't you speak English!" to college graduates as they stumble over their scripted lines and "I do apologize for the inconveniences."

Horse whipped house husbands now have the power to dispute .25 data charges for that dirty picture message they downloaded last week!

Very spoiled valley girls are now empowered with the ability to humble 40 year old corporate managers into giving them free phones!And while you feel the high of thumbing the eye of the EVIL CORPORATION this is all tailored and orchestrated very carefully to make us feel comfortable with the service we're all paying over $50 dollars a month for.

How does this relate to Starbucks?

Starbucks charges over $2.50 for a hot cup of dark water...

AT&T and T-Mobile charge .20 for a text message

Any questions? :-P