I have searched and searched through the archives and cannot find the exact set of words to get the thread I am looking for. Somebody posted a "process that works" to get a Sprint Exchange via Sprint CS. They outlined a few steps and a specific sprint number to call and have had good results. I found a couple tips on how to accomplish this but only want to deal with Sprint on this one last time. Anyone remember the thread and can they point me to it?

My 4 day old replacement Treo has a sticky 5-way nav button and the replacement process for it was not fun. I don't want to deal with the Sprint store again, any help is appreciated.