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ITA with Beryl here. I called Verizon a couple of days ago at 1pm EST to tell them about a serious reset (fatal exception) problem I was having with my 600. Before he could even tell me what to do I told him what I've already done: soft reset, hard reset, system reset and, finally, factory reset. All he made me do was a factory reset once more and play with teh phone. As soon as I told him it reset again he opened up a ticket and ordered a replacement phone. He *understood* my proficiency in troubleshooting the problem before it even got to him and respected that.
The phone arrived at my office in 20 hours. It was refurbished but is a "C" hardware version. The speakerphone is n fold better and the unit doesn't even "feel" refurbished. I haven't had any problems yet with this unit.
Overall, I was very pleased with the support and it is why I'll probably continue to be with Verizon.
You get what you pay for.
 Originally Posted by Beryl
To me it is simple.
If you want the newest technology and the lowest cost for voice and data, Sprint wins.
If you want decent customer service and the widest coverage for voice and data, VZW wins.
You have to make trade-offs. I've chosen VZW because I've become dependent on Blackberry function everywhere but prefer it in a PDA (currently a Treo 600). When/if the phone breaks or the service is down, I don't have the time to hassle around with reps. I want them to answer the phone and fix the problem --- with quickness. Today, I no choice but to pay a little more to get what I want.
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