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Thats NOTHING compared to what I went through:
Consider yourselves lucky, heres my story (note my phone still isn't working to this day).
This is from a previous thread I started but all my posts over the past week since the thread has been active were scattered, im recompiling all the info i've writen over the time in hopes that I can find someone who can help me soon. I posted once each day after I called Sprint.
post 1:
Its been an entire week since i've first started to try to activate my phone. I recieved my phone from Handspring (after a month wait) on nov 17th., a Treo 600. I waited 6 grueling days till the 24th so I can get my Cingular number ported over to Sprint. Ok the 24h rolls around and I call Sprint at 11am, I get this lady who doesn't seem to understand english very well, hard of hearing and seems to be her first day at the job. After an hour and a half of repeating everything I say to her and correcting her over and over I finally get my phone activated and she says 10 hours and my number will be ported over and everything will be ready to use.
Okay, 10 hours sounds a bit steep, but fine I can live with that, i'm finally going to be able to use my Treo! 10 hours later, nothing. I call back the next day and the person tells me I have to wait 5 days from the time I called. 5 days? My Cingular cycle starts again on the 26th, I don't want to pay a full months of Cingular bill for 3 days worth of phone service while I wait for the number port to go through. So I try to cancel the number port and just settle with a new number instead. Sprint tells me that my number is in the "pending" stage and they can't touch it, try calling Cingular instead. I call up Cingular and explain my situation and how I wish to cancel the port, they can't touch it either, but looking into my account they discover that my number isn't in the top100 so it can't be ported in the first place, something Sprint failed to tell me. If I knew ahead of time I would have just activated my account on the 17th!
I called Sprint back and tell them what I discovered from Cingular, they tell me that Cingular was lying to me and they were just trying to keep me as a customer. They assured me that my account had nothing wrong with it and it was going to get processed fine. Nothing was wrong and everything was fine and dandy, just wait till the end of 5 days.
Well since I was stuck with the number port now, I call up Cingular again and ask for a prorate for the 3 days that my phone will still be active while waiting for the port and they agree, sorta. They tell me to call them up when the bill arrives and they'll deduct the amount. Anyway I wait 5 days and my phone STILL is not working, so I call Sprint up and they tell me to wait till tomorrow afternoon and it'll be ready. I complain that I have been without a phone for the last week and that I was supposed to have my service up and running 5 days go, they offer me some compensation to be discussed later. Okay, cool compensation, that sounds good, I guess it'll make everything worthwhile.
So today my phone still is not working, I call them up in the evening telling them that my phone is still not working and they tell me once again to wait till tomorrow afternoon. At this point i'm completely frustrated and ask to talk to the number port CRS directly instead of using a proxy (and getting put on hold over and over). I get transfered to the number port rep and tell him my situation. He tells me my number has been canceled since the 25th.
MY NUMBER HAS BEEN CANCELED SINCE THE 25TH? YOU MEAN ALL THOSE TIMES I'VE CALLED IN AND ASKED ABOUT MY NUMBER BETWEEN THE 25TH AND THE 29TH, THEY WERE LYING TO ME? WTF?!
Then he proceeds to tell me that I have to wait another 5 days because the number was canceled and they have to reinstate it into the system and put me on the bottom of the list. At this point I didn't give a sh*t about which number I got and since my number port was canceled I'll just settle for a new number instead. He says that that will take 5 days for any number to port in. I asked him again to make sure he understood what I was saying, I didn't want ANY numbers ported from ANYWHERE, not any carriers, I just wanted a new number created by SPRINT, and he replied, 5 days. I didn't believe what I just heard, so after nearly going berserk on the poor rep, he went and checked the system again, came back and apologized for misinforming me. He tells me that my number was canceled outside of the system (by some higher power? huh?) and he couldn't activate a new account for me unless I get a new phone. I explain to him ITS A FREAKING TREO 600. I am NOT going to get another one of these for at least another month, all the stores are out and all the websites are backordered till Jan 2. So he goes off and checks something again and tells me that my account will be cleared in 8-12 hours and to call back after that to set up a new account. ARGH, ok I asked about the compensation that I would be getting for all this trouble and frustration i've been dealing with, and he tells me i'll get 10 courtesy minutes on my account. WOOPDIEEDO! 10 freaking minutes for an entire week of not having a phone and having to spend hours each day talking to CSRs? He then tells me that I can discuss compensation terms tomorrow.
At this point I just hung up and decided not to give myself more ulcers until tomorrow. I was considering opening another line with Sprint because my dad wanted a new cellphone provider, but after this nightmare, I don't want to deal with Sprint customer service again. Ever.
post 2:
Ok heres the update for today.
Called Sprint at 10am, went on hold, talked for an 2 hours while driving to school using my Treo 600 (by dialing *2). Got transfered over and over, got to school and talked to someone who told me that they will fix my account and get it so the port process stops. She tells me to call back in about an hour and they'll get my account set up.
I call back an hour later and I get a clueless guy and I had to explain the situation to him. Had a hard time understanding his broken english and he gave me this "FSN" (ESN?) number and started setting up a plan for me. Not sure what the number was for because I couldn't understand him, why do I always get the ones that I can't understand? Its why my activation is all messed up in the first place. After explaining the exact options I wanted (300 mins, PCS Professional Vision pack and Insurance), and correcting him multiple times (he didn't know what a Professional vision pack was.), and after an hour of talking to him on the phone I tell him, "Just look on my existing account and you'll see what plan options I want."
He tells me, "What other line?" ARGHHHH!!! I thought I clearly explained the entire situation, but apperantly he was just saying "Yes. Yes. Yes" as a reflex or something instead of listening to what I was saying, and then he transfers me. At this point my phone runs out of batteries right when I get home and I plug it into my charger (which disconnected my call for some reason).
At this point I decide to call MTA guy in these forums that left me his number in the PM. I get a voicemail, I called about 4 times between 4 and 5. I just said screw it and drove to the sprint store in the next city.
It was pretty packed and for anyone whos looking for a Treo 600, they just got two in, one got sold on the spot (thanks to me, wheres my commision? :P) so theres still one at the store! The store is located in West Covina. Anyway the guy told me he'll open a new account for me and to use the red phone to call Customer Service. After a bit of waiting I was talking to the CSR, finally I got someone who gave a S**T. She got through to the Portting people, as usual the story is my account is limbo and couldn't be touched, so she made them keep her on the line until it was resolved. Very cool.
She got to level 2 of the porting people and talked to the supervisor. He tells her that the systems are not up to the task of canceling the port process at this time and will be done tomorrow. So I have to call in tomorrow (sounds like the same old story) and check, but this CSR told me that she'll personally make sure that it gets canceled and will give me a call on my land line tomorrow to check up. Or rather leave a message because we don't use the landline except for outgoing calls.
But like the day before, and the day before that and the day before that, i'm still stuck with my phone not working. 7 days and counting...
post3:
Heres today's installment:
Alright I called Sprint AGAIN today, its like a daily routine to me now, and asked about my account. The lady yesterday told me that she'll make sure it gets fixed today, so I asked the rep if my account was fixed yet. Still pending. The same status it has been for the last 7 days. He then put me on hold to investigate this, an hour later he comes back and tells me that the person who originally made the cancel on the port made a mistake and they are NOW getting to fix it and I should call back in 48 hours to activate my phone. Still sounds like the same thing ive been hearing for the last 8 days, eitherway, my phone still is not working. At least the rep decided to waive the $35 activation fee, at least its better than the slap in the face insult offer of 10 courtesy minutes. I only managed to spend an hour on the phone with Sprint today, thats a new record for me considering the last 8 days i've been spending 2-4 hours a day, mostly being on hold.
I'm going to give MTA a call tomorrow and see if we can get this resolved sooner, before my head explodes, along with my Treo 600.
(continued next post)
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....
) but your land line is not in one of those blocks set aside for cell phones.