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11/17/2003, 02:36 PM
#1
After several false starts, I finally got a good Vision tech who was able to sort out my inability to send mail through smtp.sprintpcs.com.
Here's the deal: I'm a long time SprintPCS user. My account predates Vision by several years. Back in the old days, I had one of the original Wireless Web Mail e-mail accounts (the user ID didn't have any numbers appended on the end, if that helps). That account has persisted in some form or fashion until today, and that was causing at least part of my problem.
The Vision tech deleted that old account. Now I have the following passwords attached to my SprintPCS service:
Account Password - used to access SprintPCS.com web site
Vision Username - this is the one that has a number on the end, like 03
Vision Password - not really used for anything other than handset Vision access
Vision **MAIL** Password - this is the magic bullet. The Vision MAIL password is different from the normal Vision password. You change this under 'Settings & Preferences' in the PCS Mail site. HOWEVER.... IMPORTANT NOTE.... The Vision tech strongly recommended that you call into Vision support to have this password changed. Evidently there can be issues when changing the password via the web site.
OK, so now we know what the different usernames and passwords are.
Setup your mail client (SnapperMail, etc.) as follows:
outgoing smtp server: smtp.sprintpcs.com
smtp username: Vision Username
smtp password: Vision MAIL Password
Note you do not need to append @sprintpcs.com to your Vision Username.
The first time I tried this, SnapperMail tried to retain my old account settings when sending mail. I deleted all of the accounts I had setup in SnapperMail, started over from scratch, and now can check my ISP's mail server for POP3 mail and send mail through Sprint without issue.
I would recommend that you get your mail client to successfully RECEIVE mail (POP3) from pop.sprintpcs.com BEFORE you start trying to send mail - that way, you can ensure your username and password are correct. Then, once you know your username and password are OK, you can attempt to send mail through Sprint's SMTP server. Finally, once it's all working correctly through Sprint, you can change your incoming servers to those of your regular ISP, but continue to send through Sprint.
Hope this helps!
Brandon
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