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But let me tell you my story ...
I was on my 4th Treo 300 in about a year. When they send you a refurb model, it comes with its own 6 mo. warranty. Keep this in mind.
My hinge started to crack and I called *2 ... they told me to take it to a store. The store said call *2. Well this went back and forth between the store and *2 for about a week. After getting totally exasperated, I called *2 one last time saying that my 4th Treo300 was breaking and all I wanted to do was get a Treo600 and pay the difference. Can't do it I was told, warranty was up. I informed the rep that no, my warranty expired on Nov 13. No, she said, it expired on Oct 10. Back and forth on this. So, I asked for her login id (write it down, you'll need it to complain and it does not sit well with the rep that you know to ask for it) and to speak to a supervisor.
Thirty minutes on hold later talked to a supervisor that went over everything. Yes, my warranty was up on Nov 13 because we last replaced your Treo on May 13. We can do a T300 for T300 exchange for you today. Only the store can do an upgrade, IF THEY SO CHOOSE. Got his login id and had him make sure that this was in my account notes. He also told me to tell them to look for a V01 message ... my understanding was that it was a higher priority comment in the file.
Anyway, back to the store, except this time the 300 won't even turn on, even when plugged in -- yeah !!!
Spoke to a guy that knew what he was talking about and understood, still wouldn't upgrade. But I was polite and didn't get angry with him. I just stated the facts, as I understood them. Asked him to check my account notes ... he does ... disappears and comes back inside 2 minutes.
OK, you can upgrade he tells me. You have to extend by a year, get a 5% discount and keep my current plan (2000 AT National, AYCE Vision, Biz Conn, etc. for $85/mo). He got a Treo 600 from stock, provisioned it and I walked out with my new Treo 600! All within 30 minutes.
Oh, you want the financial details ... I paid $100 + tax for it.
Be nice, explain things in a rational manner and you will probably get pretty much what you want.
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