09:05:41 : Paige S: I am happy to help you. Please hold a moment while I access your account.
09:07:27 : Paige S: ThThank you for your patience.
09:07:46 : HAMPTON: No problem, I want to wait until this Summer and upgrade to see whats available then because there isnt really anything that Sprint has now that is really all that appealing to me. But my concern is because of the whole premier transition into Silver that I would lose my eligibility for the 150 discount.
09:08:27 : Paige S: The line #4035 will be eligible for $150.00 rebate on the phone upgrade in March 2011.
09:08:37 : Paige S: The line #4035 will be eligible for $150.00 rebate on the phone upgrade in March 01, 2011.
09:09:25 : HAMPTON: I understand that, my question is because of the change in premier status to silver come April 1, 2011 will that still be the case
09:09:47 : Paige S: Let me check the details for you.
09:10:06 : HAMPTON: Thank you, Please take you time to find the correct answer I can be patient. This is a pretty big concern...
09:10:37 : Paige S: Sure.
09:12:42 : Paige S: Thank you for your patience, I will have that information shortly.
09:13:10 : HAMPTON: Thank you for your diligence.
09:13:37 : Paige S: Thank you for your patience.
09:14:42 : Paige S: Yes, you are correct that the upgrade eligibility will be reset and you will not be able to take advantage of the upgrade eligibility.
09:15:16 : Paige S: Unless you make recent changes to their service plan that would qualify for Premier Gold, on 4/1/11 your upgrade eligibility will become 22 months from your last upgrade.
09:15:27 : Paige S: The new upgrade eligibility date will refresh in the systems on 4/1/11.
09:15:49 : HAMPTON: Do you know what the new eligibility date would be?
09:17:22 : Paige S: It will remain unchanged for the line 4035.
09:17:46 : Paige S: You will still be able to get the $150.00 rebate on the phone upgrade on this line.
09:18:22 : Paige S: As the last upgrade on this line was made 22 months back.
09:18:50 : HAMPTON: Ok you just contradicted yourself... You said that the upgrade eligibilty will be reset and I will not be able to take advantage of the upgrade and that I would have to make changes to qualify for Gold
09:19:18 : Paige S: Yes, it will but it will be for the other line.
09:19:38 : HAMPTON: Ok, Im not really concerned about the primary line at this time
09:19:42 : Paige S: That will be for the line 4348.
09:20:01 : HAMPTON: my only concern is for the 4035
09:20:22 : Paige S: The line #4035 will be still eligible for $150.0 rebate on the phone upgrade.
09:20:42 : Paige S: I assure you of that.
09:21:41 : HAMPTON: Ok so even if I do not upgrade the 4035 line until August 1, 2011 I will still have that upgrade right?
09:22:02 : Paige S: Yes, you are correct.
09:23:01 : HAMPTON: And you are sure about this, come April 1st if I lose my eligibility I will be printing out this chat and taking it to the nearest Sprint Store
09:24:47 : Paige S: I have checked the status in your account.
09:25:23 : Paige S: And the rebate eligibility of the line #4035 will not reset.
09:26:27 : HAMPTON: Ok, can you email me a copy of this transcript?
09:27:56 : Paige S: You will receive a transcript on *******@yahoo.com.
09:28:54 : HAMPTON: And just to recap, I will not lose my upgrade because I have already hit 22 months, as of 3/1/11 correct and come 4/1/11 I still will not be affected by the premier change to silver right?
09:29:38 : Paige S: Yes, the line #4035 will not lose its upgrade eligibility.
09:30:20 : HAMPTON: ok thank you very much Paige and I appreciate your help
09:30:38 : Paige S: You are welcome.