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  1. barkins's Avatar
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    71 Global Posts
    If I call to get my Pre replaced because of sever screen damage, do I need to send them the damaged Pre, or do I get to keep it?
  2. cyorke's Avatar
    31 Posts
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    43 Global Posts
    they will ask for the old phone back. if you do not send it back they will charge you a fee. they are going to take your phone and refurb it so they can send it out again as a replacement.
    Unless the phone is lost or stolen. But then they will flag the ESN on it so it can not be activated on the Sprint network anymore. At that point it has tobe flashed to another carrier.

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