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08/13/2009, 07:06 PM
#1
We received our first bill for the new plan that I had to switch to with the Pre.
Previous Family Plan: $69.99 a month
New Everything Family Plan: $129.99 a month
We switched on July 3, which means we had already paid the $69.99 for the month of July and used 2 days of that old plan.
The bill had the new prorated charges for the everything plan: $121.32.
Which if you do the math: $129.99 / 30 days = $4.33 per day. Then, 28 days X $4.33 = $121.32 (yes, July has 31 days, but according to rep. they use 30 days for each month)
They then have a prorated charge of -$55.52.
Now, if you do the same math: $69.99 / 30 days = $2.33 per day. Then 28 days X $2.33 = $65.32 credit.
Discrepancy of $9.80.
I attempted to explain this on the phone and was not able to get the rep. to comprehend. So I went into the store and talked to an associate there. Showed her my calcs. etc, she understood, took out her calculator and did it herself. She then called the service line explained to the guy the issue. He said, "well I don't feel like taking my calculator out, so I will credit the account for $10."
Some people may say, "dang, talk about nickel and dime-ing." But, Sprint's math is perfect for the amount that I owe them (121.32), but for the amount that they owe me its wrong. Just imagine if they under-credited 100,000 people $10 who changed their plans, that's a easy $1,000,000 in their pockets.
Moral: double check your prorated credits & charges.
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