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Have you asked to speak to Holly's manager? Are you sure you have spoken to the person with the highest authority possible?
I have a friend who just says over and over "That is unacceptable, may I speak to your supervisor" with no emotion, excuses, pleading, ect. When I have given up in tears, she calls back for me, goes through about 3 people and then hits success almost every time.
I get emotional and the person on the phone gets me off topic and me on the defensive. they get all the focus off them and onto me. My friend seems to keep the focus on their unacceptable behavior without blaming them or allowing me to be blamed. She stays focused on resolution as if there is no doubt it will happen.
Do you have an advocate to call for you? Once I had a problem with a bill collector for Mastercard for a bill that is not mine. A student called them saying she was an advocate from... and they immediately backed off and never called me again after threatening me the night before. She never even gave full credentials. They were just impressed with the word "advocate" and changed their tune fast and even apologized.
I also am disabled and am on a very low income. I would be devastated if dropped by sprint. I would fight this with everything you have.
Do you have VA advocates? Are there any agencies for homeless, disabled and low income people in your area? They often at least have student advocates. I'll bet you can find someone to help you if you ask.
I'm not sure if you let them get you emotional, but if you did, get help. Once we get emotional, they scent a victim and go in for the kill.
If none of this is helpful or applicable to what happened, just ignore it. I hope I haven't said anything offensive. Good luck!
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