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 Originally Posted by htowngator
From what was explained to me by the Sprint reps, the 2-yr upgrade (after 22 months) price is basically the same price everyone pays to get a new 2-yr contract phone. In other words, it includes all rebates, instant price drops, and current offers. However, if you renew before that then you just get $75 off the retail price and nothing else.
I can't upgrade till Sept so I asked if they'd do it early for me, and the response at the time was "no, we can't".
Play hardball - keep calling back, asking uncooperative reps to escalate, and even threaten to leave Sprint - Retentions is desperate these days, they'd rather let you upgrade three months early than lose you. (Here's a tip - mention the word "iPhone". Leaves 'em quaking in their headsets.)
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