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It's also worth noting that they take notes. So know what you're going to say, and then stay consistent on follow-up calls, and you'll get where you want to faster. But in general, this is exactly right. If you're not making any progress with retentions, nicely say you'll think about things, have to discuss w/ your signif. other, etc. Hang up, and call right back. There are sympathetic ears who will give you most of what you want.
Then make damn sure you actually get it. Have them make a notation of EVERYTHING in your file. And check your statements like a hawk. Sprint is notorious for forgetting to include things they promised.
 Originally Posted by wbkm85
if you are firm with retentions, you will be able to get something.
if not, hang up..call back.
repeat until satisfied, lol.
good luck and let us know what happens!
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