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NEVER CLAIM YOU WANT TO CANCEL!
There are always other ways to try first. Back in December I knew Id have to start calling internationally, when i added that to my plan I tried to see what else i could get extra. Was offered 5% to reup for 2 years...didnt take it
Canceled international calling in March, took the 5% for 2 years. She hadnt heard of SERO, but put a priority note to give me $200 off my next phone. I had told her I wanted to make sure that reuping now didnt interfere with me getting the 700P. She asked me what I knew about it, and she had heard the rumors too.
Found a flyer online for 10% loyalty discount in April. Called for it, was denied but offered $5 off my bill every month for two years instead (my account wasnt flaged to recieve the 10% instead of the standard 5%). $50 plan - 5% - $5 = $40 Really I still had the 10% off. (Had to reup, but it only added a month to my agreement)
Called retentions dept. to have my credit card updated as I lost the card that I auto pay with. When asked how I got to the retentions deptartment, I blamed it on Claire (the automated system). I also asked for a SERO plan, but that rep was clueless.
Tried twice more that day to get SERO by just asking for it. The second time a rep had misunderstood me, and I was tranfered to a dept. that had nothing to do with me. That rep felt bad i was transferred 3 times, and her supervisor gave me SERO. (had to reup again,. but its just 2 more months added to contract)
Four years ago I was given 500 minutes (later upgraded to 750 for the same price) and the grandfathered vision plan all for $50, and back then all I did was ask for it. Called customer service and said "My friend just got this great deal, can I have it too". Only one try and bam I got it.
MORAL OF THE STORY.
Reps hear the standard "Gimme this or I'm leaving" entitlement crap all the time. Just be upfront and you will probably get what you want.
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