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  1. ike301's Avatar
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    Is this true?

    1. I heard that if you claim insurance on a broken or lost phone, they give you a refurbished phone.

    2. I heard that if you claim insurance on a cosmetically broken phone (non-software related) they will give you a refurbished phone (i.e. broken screen, broken buttons, scratches, etc).

    True or false? Please state your sources or actual experiences rather than what you have 'heard' on the street.
    Sprint Treo 755p (ex-650) user and loving it.
  2. #2  
    I've had my 650 replaced twice. Both times it was refurbished but the tech nearly gave me a new one once but found a refurbished one. I think it's up to the tech to decide depending on what's available. He said the screen was a newer gen on the refurb than on the new one. It was indeed brighter than my old phone.

    I haven't had a broken screen or less but the second time the problem was a jammed headset port, which kept the phone in headset mode. They replaced the phone after looking at it for a couple hours.
    Sprint Pre, Mugen 2800mah battery
  3. #3  
    I've gotten six refurbished phones from both Sprint and Lock Line
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  4. alucard's Avatar
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    I've gotten 10 replacements, 9 refurbs and lastly a brand new, still in the box, hardware revision B Treo.
  5. #5  
    Quote Originally Posted by alucard
    I've gotten 10 replacements, 9 refurbs and lastly a brand new, still in the box, hardware revision B Treo.
    Wow, you must be hard on your phones! I have had 3 replaced do to extreme volume issues, and total refusal to log into vision. Each time the tech gave me a brand new phone. The one I'm on now has been ok for about 7 or 8 months now.
    <-Jumping ship on the Palm Pre and getting the HTC EVO...So far that's the 650, 800w, the Pro, Pre and soon the HTC EVO...
  6. #6  
    I had a lockline replacement for a stolen 650 and the replancement was new fyi...
    aka Gfunkmagic

    Current device: Palm Pre
    Device graveyard: Palm Vx, Cassiopeia E100, LG Phenom HPC, Palm M515, Treo 300, Treo 600, Treo 650, Treo 700p, Axim X50v, Treo 800w

    Please don't PM me about my avatar. For more info go here.

    Restore your Pre to factory settings using webos doctor and follow these instructions
  7. jccomo's Avatar
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    Within the past 2 weeks, I received a LockLine replacement for my Treo 650 and it came new in the box with all accessories and shrink wrap instruction book and hardware revision B.
  8. seanoj's Avatar
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    Lockline replacement for my wife's 650 (jamba juiced) was allegedly a referb (packaging was not the same as retail) but looked/worked as new.
  9. #9  
    2 replacements, one from spint and one from lock line insurance- both refurbs.
  10. #10  
    My lost 650 was replaced with NEW in box with all accessories 650. Hardware B with newest firmware 1.13.
    Scraps of paper>>Back of my hand>>Kyo 6035>>Treo 600>>Treo 650>>PPC6700(Sold on Fleabay)>>Treo 650>>Treo 700p>>Treo 755p and still thinking about an iPhone
  11. #11  
    I have had two refurbs, one from sprint in first year and one from Lock Line. Any reason not to return the old phones?
  12. #12  
    I've gone through 4 units in the past two months. All were refurbished from Sprint. Last one was a keeper...

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