[albertb]

Okay. So, if I press *2 on my 650, my phone will be updated with the latest PRL?

Sometimes the system will flag on it's own and when you call *2 it will say something like - Here at sprint, we have noticed that a free upgrade is available for your phone, pelase wait while it's downloaded.

Sometimes you have to call customer service to have them flag your account - dial *2, say PRL update when prompted for what you are calling about, and tell the rep to flag your account. Then once they flag it call *2 again (not always activated immediately as the above poster states) and the system will say the same - Here at sprint, we ahve noticed bla bla bla and it will download.

Sometimes you ask a rep to flag the account and they have no idea how to. In that case hang up and try to get another Customer Service Rep on the phone.

[TurboTiger]

It's a lot easier to request it on their site. See some of the post near the begining of this thread.
Good Luck

[scuzlebutt]

I went here and had my account flagged within an hour

http://www1.sprintpcs.com/learn/for...ic_question.jsp

Does anyone know what areas are in this update?

[naivete]

Thanks folks! I'll give it a try over the weekend.

[mikepikefl]

Thanks for all the info in this thread! I read in another thread about calling *2 and I tried it so many times over the last few days. Each time "Claire" said, "Ok i'll connect you to a customer service rep". One woman told me they can't do it, and I just have to keep calling until it does it automatically! Another told me I had the latest version. I asked her what that version was (my phone has 10029) and she said she apologized but couldn't find it- but I should go to a Sprint store and they would connect my phone to a machine that upgrades it!!

I just sent the email, we'll see what happens!

[xelrey]

I got an PRL updated for the palm pre.
while I was using the instant mgs. Signal
lost and came back up. Did it update
automaticaly by itself or do I call tech
support for more info?

[churro#WN]

where do i check my prl version?

[mksand28]

go to device info then more info its at the bottom

[churro#WN]

mine says 60663

[mksand28]

same here