|
 Originally Posted by naivete
Okay. So, if I press *2 on my 650, my phone will be updated with the latest PRL?
Sometimes the system will flag on it's own and when you call *2 it will say something like - Here at sprint, we have noticed that a free upgrade is available for your phone, pelase wait while it's downloaded.
Sometimes you have to call customer service to have them flag your account - dial *2, say PRL update when prompted for what you are calling about, and tell the rep to flag your account. Then once they flag it call *2 again (not always activated immediately as the above poster states) and the system will say the same - Here at sprint, we ahve noticed bla bla bla and it will download.
Sometimes you ask a rep to flag the account and they have no idea how to. In that case hang up and try to get another Customer Service Rep on the phone.
|
|
|