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  1.    #1  
    Finally received my custom case today. Came 3 day FedEx. Overall, very happy with construction and usability. Best of all, it came with a letter appologizing for the delay, blah blah blah, and stating as a token of our appreciation, please accept the case with their compliments! Hope my modem comes the same way?!?
  2. #2  
    Did you have to complain alot to customer service first? I had to wait over 10 weeks for my IVx and it arrived finally but with no apologies or freebies.
  3.    #3  
    No, I had given up on getting it this year. Just came that way. A pleasant surprise.
  4. #4  
    I complained about my Visor. When I e-mailed Donna about the case (several weeks after getting the visor) She indicated that all of the Custom cases were going to be free and that some had shipped already. I recieved mine today. At no charge.
  5. #5  
    I ordered a visor already and have been sitting here waiting patiently like a nice perfect consumer.

    Should I be complaining to get a free case, or do I have to order one like I was going to pay for it before they will give it to me?

    Just tell me what I have to do to get my free kit, and I'll do it.

    Why have some people recieved a free case and stylus 5 pack, while others just got a free case?

  6. xjx
    xjx is offline
    xjx's Avatar
    66 Posts
    Now if you follow the "buy it" link on HS web page, you will find that the Visor Deluxe comes with a free carrying case. No free 5-pack stylus, though.

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