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  1.    #1  
    I received my Visor and it had a defective USB cradle (HS tech people agree). Customer service told me last Saturday (10/23/99) that they would ship a new cradle that day and I could return the bad one for a credit. Today (10/28/99) I called to check on the order and was told it would be two weeks or more until I got it. So I will have my Visor almost a month without being able to perform a hot sync. This stinketh!
  2. #2  
    I'd suggest going to the customer care section at Handspring and sending them an email. Can't hurt to double dip, so to speak and then if you get a different response please update this post.

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