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01/22/2018, 10:34 AM
#1
Hi to all, i'm new here and i need some help :/
I have a LG WebOS 1.4.x TV and i have an App that stopped working for no apparent reason (it's the Netflix App), and i've tried everything i know (remove, reinstall, powercicle,etc...) and it persist to "hang" at start (does not pass the loading screen).
Since all other apps work just fine (Browser, Youtube, Amazon... every other app work as it should) i got a theory (that could be entirely wrong and if so please correct me) that when the user uninstalls an App not all data (files and configs) are purged, so after an reinstall, if that data was corrupted, it remains as it was and the only solution would be an unit Reset (factory reset).
Because i hate to reset any machine and reconfigure it from scratch, this problem is getting on my nerves (LG support center solution is a Reset for every problem > )....
So i ask you, the community, if there is a way to access the file system and locate the App install directory and manually remove every bit of data concerning that app.
Or if anyone knows how to fix this without a reset, i will be forever grateful.
Thank you to all.
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