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 Originally Posted by Tom Wilson7
There is clearly a fault with this model or the entire UJ630V range.
I hope it can be fixed in a firmware update.
Ignoring momentarily the fault, and the countless hours and stress this has caused - I rather like this model. I'd prefer to fix it instead of sending it back for a refund.
I don't understand why I cannot find anyone else reporting the same problems. When I spoke to LG a week ago describing the problem, they told me a fault like this hadn't been reported before... But I've proven beyond a doubt that the problem is there, and probably afflicts a great number of people.
I've emailed LG but I'm sure they'll just fob me off again. I plan to give them a ring later, but again, I'm not sure what good this will do.
I've diagnosed the problem, and I cannot be the only one experiencing this problem. It is probably addressable in a firmware update if I can bring it LG's attention.
Any help or suggestions would be appreciated.
You state that this is clearly a fault with the entire range, but also that you cannot find another example reported on the web. Such an obvious fault would be... well, obvious! If common, I'd expect a recall or swift firmware update. A 'soak test' is when a unit is left on for many hours to see what faults develop over time. I don't know what LG's testing routine is, but I find it hard to believe such an intrinsic fault would slip through - especially with their own soundbar.
So the sound from the internal speakers stays in Sync, but the sound bar drifts out? I'd expect a sync error to be consistent rather than drifting. Does it continually worsen or stop at a certain offset?
If we assume that it's not a fault in the whole range and that if uncommon, it's unlikely to also affect a new set and sound bar, then what else has stayed the same in your setup? Could it be the way you are setting the sync? Have you tried a source other than the Skybox? Like Freeview, a DVD or digital file? As you say, it seems like a processing error, but perhaps the source of the error is from the source or it's setup? (or the way the TV is set to process it)
My best guess is to look at the parts of the system that haven't changed and swap them out - sources, settings (in all units), perhaps connections... The really weird thing is the drift in sync.
You maybe right that all these TVs have the same fault, but sync errors that appear in a couple of hours are really obvious - I'd expect you to be seeing a lot of this on the web if it was so common.
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