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  1.    #1  
    Hi, I have an LG49UB850V running the latest firmware, 05.00.20

    I have had no issues with the Netflix app previously. I launched the app today however and it asked me to sign in. I did and then got the following message.

    "The login information you entered does not match an account in our records. Remember your email address is not case-sensitive but your passwords are."

    I am definitely entering the correct sign in details, email and password. I can login to Netflix on my other devices with the same account information without a problem.

    So far I have uninstalled and reinstalled Netflix, but this has made no difference.

    Please help. Thanks.
  2. coyzer's Avatar
    8 Posts
    Global Posts
    18 Global Posts
    I had to do a full "return to initial settings". Although the whole tv seems to run better since. TV had to relearn connections and full retune,

    Sent from my HTC One_M8 using Tapatalk

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