My touchpad died while my daughter had it. not sure what she was doi okng. now that i got home from work i put it to charge. on turn on it went top hp logo for a while and then asked me to choose language and then makes me try to sign in again to my profile. it then gives me error code 9994. i did realize that when i put my wifi p it says its unable to connect to the internet on this connection. any heIlp would be greAtly appreciAted