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09/25/2011, 09:18 AM
#248
 Originally Posted by Touchkeeper
Well - that has nothing to do with me! I do not need to be inappropriate to make a point. In fact, I typed pretty much the same thing on their FB that I typed in my first post in this thread. In that post and in others, I have shown that I have been quite understanding this whole time, and have even made several supportive posts of them, even last month.
If you check their FB page - you will see that primarily the only comments they have left up are ones where people are singing their praises. Surely, this is also a marketing gimmick of OnSale, as well, evident in what they allow to remain visible and in the popup asking u to rate them on reseller ratings. On their front page , is a link to “recommend” them and leave a comment; there can be found posts by other people in my situation; it’s the only way to communicate with OnSale, for some of us! I have read comments of others stating that their posts were deleted as well when they pointed out similar situations as mine. They too have been blocked from making subsequent posts.
I called my CC company and they said that there has been a $1.00 pre-auto. on my account by OnSale since THURSDAY MORNING - Now, look at how many people ordered on Thursday afternoon or later who have gotten shipping confirmation -or even better/worse, have gotten their product. While this is great for them, no hating on them, there is something wrong with this. But because OnSale will only communicate with satisfied customers, I cannot get information from them. Their so-called 24-hour toll free number is anything, but – And I sent an email to them days ago about another matter; I still have not heard from them. F/B was my only recourse, since I saw that they were actually responding to posts. In fact, they even responded to mine, until I detailed what has happened with this latest order. POOF – comments gone – and I was blocked from posting.
All things considered, the only one who has been inappropriate is OnSale - hence my email demanding they cancel my order, because since they have that ONE dollar hold on my card (which only found out when I called) Discover cannot cancel it.
I have said this since last month - TPs will continue to pop up here and there through Black Friday. I know I will have opportunities to get the two I need for gifts. How I am treated by a company is far more important to me than saving a few bux and or getting something sooner. I just hope they do not turn my cancellation request into a battle. I really do not want to give my money to this company!
Sent from my iPhone
"You want what you want, but you get what you're committed to" - Rev. Michael Beckwith
I believe you that you were sincere with your posts on Facebook. I have seen negative comments on their Facebook page that still remain there last time I checked. I work in customer service and if someone gets angry and yells at me, then they are not going to get my full attention. What you typed in this forum is not inappropriate at all. I cannot believe that they would delete a post that has no negativity in it whatsoever. That is inappropriate. I did see the popup to rate then on reseller ratings before I received the e-mail confirmation to purchase the touchpad. I did have a good feeling about them making things right, but now I'm not so sure. Blowing off customers with valid questions and deleting posts from forums they are responding to is bad customer service. I wonder if they were deleting posts because people were ranting and they don't feel that Facebook is the appropriate forum for ranting. I'm not saying you were ranting, you were just concerned about your order and were trying to get help with your order.
I didn't leave supportive posts over the last month like you did. I grilled them on Amazon when I had the chance rate the cancelled order. I even did what you did yesterday, I left a negative message on the recommend section on their Facebook page back in August. It was still there yesterday and was the first one to show up when you went to their Facebook page. Of course I deleted it yesterday and replaced it with a supportive message. At the time, I felt that they were making things right for customers.
If you sent them an e-mail to cancel your order, I wouldn't hold my breath that you wil get a timely response. It seems like the only timely response is through Facebook. I would also call them on Monday. I sent 3 e-mails through Amazon in August and never received any response.
I wish you luck with your endeavor to purchase 2 touchpad's. HP has updated their page to say that they are sold out but some would be made available in the coming weeks and months. The last part, coming months give me hope that they are repairing relationships with suppliers and possibly will continue to manufacture touchpad's. I did hear about them laying off over 500 WebOS programmers though. So I'm not entirely sure if we are just buying into a dead platform or not. I hope that we are not. I haven't received my touchpad just yet, but it has been shipped. I look forward to seeing how it stacks up against the iPad.
Once again, I wish you the best of luck in your quest for touchpad's. Keep us all up to date on your progress of finding this elusive device!
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