People who ordered at HP Small and Medium Business Site

**HDJulie** · 10/04/2011, 07:28 PM

Definitely seems to be the 16gb orders being fulfilled. Sure wish I would get the blanket email. At least that way I would feel better :-)

**Bob250** · 10/04/2011, 08:28 PM

I have following the discussion regularly for the past month and continue to be eager to get my TP (4416xxx). I have lots of experience dealing with the public from managing call centers and web/email communications so I know it can often become overwhelming with short term spikes in traffic,even if they are expected. So I have been giving HP the benefit of the doubt about all the issues they (which of course means 'we') have been having.

But recently, seeing employee orders placed a month after ours, arriving within days of their order, while most of us still sit and wait, is beyond frustrating. It�s hard to understand how a 3 day spike in traffic lingers for 6 weeks with continued inconsistencies throughout their communications and processes. And I�m one who doesn�t even need any communications from them � tell me 6-8 weeks and I�m fine. But to ship fresh orders under our nose � not so fine.

They don't owe me anything of course, and I can also cancel my order, but I'm still eager to get the TP. I did manage to order a touchstone and case 2 weeks ago, which of course arrived within 3 days of the order. And like another experienced, they sent me a survey about how satisfied I was with those accessories. Other than them collecting dust, they have sat on the shelf without incident.

I�m still confident we will receive our order, and if nothing else, it created a great thread that I check daily.

**Prelude Ron** · 10/04/2011, 08:33 PM

Originally Posted by Major Payne

I have decided that I will expect not to get it and if I do awesome.

This is how I am looking at it. I actually forgot all about my order up until today and decided to recheck this topic. I hope I get it before the 2 month period. If not, I might be temped to cancel. Tired of these on and off again charges on my checking account.

**RHerrick** · 10/04/2011, 09:11 PM

I ordered a Verizon Pre 2 on 8/22. When the order came through it was listed as a GSM Pre2 which I really didn't want. I called back and tried to change it to a Verizon model but was told that was not possible. After waiting several weeks with numerous communications with HP ranging from "You'll for sure get your order" to "your order has been canceled" I gave up and bought a Verizon Pre2 on eBay. I had some problems initially getting it to work on Sprint but eventually got it going and am happy with it. Later I got 2 emails saying my Pre2 had shipped. I eventually got one GSM Pre2 which I sold to a WebOS developer that had helped me a great deal when I was having trouble getting my Pre2 working.

When the Customer Service email came asking me about my experience I was more than happy to take the time to tell them what I thought of the whole crappy experience. It said they might contact me via phone, but I never heard from them. Then I got an email saying they were sorry for my experience and that they would be refunding my money. Today I got an invoice in the mail saying they credited my CC for the entire sales price and tax amount. I guess I'm happy that I got my money back but they did not rebuild any trust or respect from me. I still think the whole situation is about as messed up as it gets and that no matter what HP says they can't be trusted.

**zoey_s** · 10/04/2011, 09:19 PM

Originally Posted by RHerrick

I ordered a Verizon Pre 2 on 8/22. When the order came through it was listed as a GSM Pre2 which I really didn't want. I called back and tried to change it to a Verizon model but was told that was not possible. After waiting several weeks with numerous communications with HP ranging from "You'll for sure get your order" to "your order has been canceled" I gave up and bought a Verizon Pre2 on eBay. I had some problems initially getting it to work on Sprint but eventually got it going and am happy with it. Later I got 2 emails saying my Pre2 had shipped. I eventually got one GSM Pre2 which I sold to a WebOS developer that had helped me a great deal when I was having trouble getting my Pre2 working.

When the Customer Service email came asking me about my experience I was more than happy to take the time to tell them what I thought of the whole crappy experience. It said they might contact me via phone, but I never heard from them. Then I got an email saying they were sorry for my experience and that they would be refunding my money. Today I got an invoice in the mail saying they credited my CC for the entire sales price and tax amount. I guess I'm happy that I got my money back but they did not rebuild any trust or respect from me. I still think the whole situation is about as messed up as it gets and that no matter what HP says they can't be trusted.

Yipes! I thought maybe it was just the firesale that had all of the problems.

**raysgrumpy** · 10/04/2011, 09:24 PM

Originally Posted by insane42

For those of you who are interested, I received my shipment notification today. Ordered LATE on 8/21. 3x 16GB touchpads. All 3 shipped today. Web order number was 439xxx.

That is so awesome. You ordered 3 16gb touchpads a day after I ordered 1 16gb and yours have shipped and I've heard nothing since the "6-8 week" email. Good grief!

**neit_jnf** · 10/04/2011, 09:26 PM

mine is 4429xxx and I requested an update via email to a rep directly and he got back to me with "will be shipped by the end of October"

**HDJulie** · 10/04/2011, 10:18 PM

Originally Posted by neit_jnf

mine is 4429xxx and I requested an update via email to a rep directly and he got back to me with "will be shipped by the end of October"

You're the first person I've seen whose Purchase Order is higher than mine. What's your Order Number? As you can see from my signature, mine is 3057xxxx

**gmdude67** · 10/04/2011, 10:29 PM

I think I win for highest order number... lol

Purchase Order: 4438xxx
Order Number: 30595xxx

**slusmiles** · 10/04/2011, 10:42 PM

Originally Posted by GmDude66

I think I win for highest order number... lol

Purchase Order: 4438xxx
Order Number: 30595xxx

Purchase Order: 4399xxx
Order Number: 30551xxx & 30602xxx (I have two connected order numbers for whatever reason)

No e-mail updates or anything from HP to indicate they even know I exist. Sigh.

**kevind123** · 10/04/2011, 11:17 PM

I just got another e-mail from HP today. A copy of the order confirmation they sent over a month ago. Hopefully it will ship within a few days. I ordered it earlier on sunday 8/21. Order number 441*

**spiderwort** · 10/04/2011, 11:28 PM

Originally Posted by GmDude66

I think I win for highest order number... lol

Purchase Order: 4438xxx
Order Number: 30595xxx

Well if we're going by order number, not Purchase Order number, I haven't seen anyone higher than mine: 30696xxx

Ordered 2x32gb 8/21 12:50PM ET (PO# 4421xxx; original order num 3057xxxx; credit card issue that caused order to be regenerated).

This evening, after a week of daily delivery date changes, it is "date will follow". But I'm not usually looking at it at this hour....probably just timing with their batch processing.

There have been jokes in this thread about "last one out turn off the lights"....I'm thinking that will be me, if they are going by order number.

**gmdude67** · 10/04/2011, 11:39 PM

Wow you do win :/

I haven't had a single email from HP since I ordered either.

**as4k** · 10/04/2011, 11:46 PM

PO Number: 4391XXX
Order Number: 03054XXX

Just received my Touchpad today and couldnt be more relieved. I had a Palm Pre on Sprint for a few years and loved it, but was torn when I found out the Pre3 wouldnt be coming to my carrier. I got a Moto Photon 4G and LOVE it, but always missed Web OS. Couldnt turn down the deal on a $99 16g TP

Already roamed around Precentral again and loaded my TP up with goodies from my past (new stuff too)!!

**Sanjay** · 10/05/2011, 12:32 AM

Original:
Order # 30580xxx on 08/21/2011.

Re-assigned:
Order Number: 030654xxx
Web Order Number: 4403xxx

But what is even stranger is that they also changed the order date to 08/31/2011.

**midas69** · 10/05/2011, 05:58 AM

Originally Posted by spiderwort

This evening, after a week of daily delivery date changes, it is "date will follow". But I'm not usually looking at it at this hour....probably just timing with their batch processing.

Yea, mine gets updated twice a day. It stays at 'date will follow' for about 8 hours and then I get the new date generated. Rinse, lather, repeat.

**spiderwort** · 10/05/2011, 06:50 AM

Originally Posted by midas69

Yea, mine gets updated twice a day. It stays at 'date will follow' for about 8 hours and then I get the new date generated. Rinse, lather, repeat.

Yeah, this morning I see that. I have been largely ignoring it over the last month-and-a-half, until I saw that my planned delivery date was changing daily (it barely changed for weeks).

But what is even stranger is that they also changed the order date to 08/31/2011.

When they fixed my order, my order date became 9/9

But the status system where you enter your e-mail address still has my 8/21 order date. I'm trusting HP at this point......

I did get the 6-8 week e-mail, but that's it other than my credit card issues. I've seen the credit card holds come and go, so there is still activity.

Keeping my fingers crossed.

**neilept** · 10/05/2011, 08:41 AM

I got my email yesterday saying it is on it's way at 4 pm.

At 4:15, I got the email saying that I would receive it by Oct 31st?

At least the 1st email has a tracking number, and I can see it is actually on it's way, not sure what is up, why I got the second email. Just typical HP, I guess.

**rico2001** · 10/05/2011, 10:05 AM

hp# 30547xxx out for delivery

hp# 30548xxx admin

fyi: the flood of employee purchased ones are starting to hit Craigslist at decent prices. I'm starting to see a few show up for 16GB $140, 32gb $180-$190. Keep your eye out in your local area. I may try to snatch up a few more, lots of co-workers and family are asking.

**midas69** · 10/05/2011, 10:49 AM

And today's recipient of more touchpads is, again, not us. The winner is (drumroll), Overstock.com.

Well I'll say one thing about HP, they are consistent.

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