Asked about a price refund and got this email.

I'd be glad to help you, Nonperishable food and household items offered in Amazon Grocery are shipped using the same packing methods we use to ship other products offered by Refrigerated or frozen items are shipped with cold gel packs or dry ice in reusable, insulated coolers. We only carry items in Amazon Grocery that we believe can be shipped using standard methods and arrive in good condition to our customers.

If an item you purchase from Amazon Grocery arrives in a condition you are not satisfied with, contact a customer service representative for a replacement or a refund of the cost. Links to contact customer service either via e-mail or by phone can be found on most Help pages on

Please note that we cannot accept returns of food and household products offered in Amazon Grocery. More information about the return policy for purchases from our Grocery Store is available on our Help pages at this URL: Help: Grocery

If you have any concern in future, feel free to contact us. We are glad to help you anytime. Everyone of us here is trying to solve our customer's problem as quickly as possible.

Please visit the following link to provide the information we requested:

I hope you found this information helpful. We look forward seeing you again.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:

If no, please click here: