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  • 1 Post By rlee2001
  1.    #1  
    Not really. My touchpad is completely dead... no response no matter what I do to it. HP recommended trying to exchange it at best buy, and if that didn't work I could get a refurbed one. Obviously Best Buy wouldn't exchange it so far out of the window. So I call today to set up the refurbed one... and am told that I have to pay 60 bucks to exchange my dead unit that lasted like 5 weeks, PLUS a 360 dollar retainer until they get the old one back.

    Best Buy did offer to send it out for repair under the warranty for free, so I am going to go that route. They figure it'll take two weeks.

    I understand that sometimes products have issues, but I am less understanding when there is no good way to make it right.
  2. #2  
    send a PM to hardbeatz. He will have a process for you to follow.
  3. #3  
    There's a free option. They send you a box, you put it in the box, you ship the box, you get a new one a week later.
  4.    #4  
    Hmm, you think they would have mentioned that? Maybe I'll put another 15 minutes into chatting with hp
  5. #5  
    Yeah, you shouldn't have to pay $60 to get a refurb. Something's very wrong with that.
  6. #6  
    How in the hell do they already HAVE "refurbs"? I mean, someone has to turn one in, it gets repaired / refurbed, and THEN it is available for exchange.

    Sheesh. I would have thought there would have to be quite some time between release and refurb availability.
    tonymus likes this.
  7. #7  
    They've been offering "refurbs" since the cracks started. Could be units damaged in shipping/transit??
    I love physical keyboards... but there is two devices that would make me consider a slab, one is something running a full version of Open webOS. The other is an iPhone!!!! HA HA just kidding (about the iPhone that is)...
  8. #8  
    Mine arrived in perfect condition. Within 2 weeks the touchscreen glass began coming slightly out out of the frame on one side. In anticipation of this getting worse, I arranged an exchange at no charge, and received a replacement the next day. The glass was protruding even farther on the replacement. I checked models in 2 stores, they also had this issue. I wound up keeping my original. The glass in the iPads and Gtabs seemed to be staying in the frame where it belongs. I think this is quality control issue, hopefully limited ti the first batch.

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