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07/28/2011, 04:43 PM
#144
 Originally Posted by steffej3
Yeah, I'm replacing it. I'm going the refurb route. It goes without saying, but I was assured the refurbs pass full quality inspection, which can just be said, but it makes me feel better to have him say that. I have a house full of refurb electronics, so I'm not worried...and even hoping that by some grace they have made an important change to eliminate this issue.
I bought the thing at Wal-Mart so I could get it at midnight of launch...which, and sorry for the snobbery, I NEVER buy from Wal-Mart. So at this point, logical or not, I trust HP more than I do an exchanged product at Wal-Mart.
This is a really bittersweet moment though. I don't know the psychology behind it, but it always felt really good knowing I soldiered through some cosmetic issues with the Pre. But, this isn't a Pre, and I certainly want to be sure I protect this investment.
Cheers all. And best of luck to those who haven't had this happen. I truly hope it's an isolated batch.
I'm about to go through the same thing. There is a small crack near my left speaker. I think there is one near the right also but it is so small it is hard to tell. I would not have noticed either one of them if I didn't know to look. Just got off the phone with HP. They are sending another express (next business day) at no cost to me. I did have to give them a $365 deposit. The new one will be refurbished which the rep told me may mean that "the engineers corrected the problem with a better cover" but definitely means that the engineers checked the device and it is on par with a new product. I will check it when it arrives and if it is up to my standards I will send them my old one. If not I will give them a call. Regardless, I really don't want to give up my old one and I am going to be very sad to see it go. I have not had 1% of the problems reported by others in this forum. I hope I'm not trading a good device for one with other issues.
As a sidebar, the HP rep asked me what version of webOS I was running on my Touchpad. I was a little shocked because 3.0.0 is the only version available so far. After the transaction was over, I asked her why she asked me that. She told me that it was a standard question she was supposed to ask, even though 3.0.0 is the only version released. Of course I prodded her about 3.0.2 telling her that everyone was waiting patiently for it. She laughed and said that they (tech support) were waiting for it too. She also said that she had no new information on it. Bummer!
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