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  1.    #1  
    Hello guys,

    I tried to put my T-Mobile SIM card in my Pre3. After it booted I got the "check SIM - SOS only" window, which tells me, that I have to put the SIM card in my Pre3 before I put my battery back in (what I did).

    The T-Mobile SIM card is a card of the type "N5" and the card is 6 months old.
    I tried a second SIM card from T-Mobile (type N5, 6 months old, too) and the problem was the same.

    After that I found an old card from my previous provider which is a card of the type "N3" (Provider "maXXim", but it's the same network as T-Mobile) and it worked.
    I could activate my phone and make calls with it.

    So my first suspicion is, that the Pre3 has maybe problems with cards of the type "N5", but as I don't know anything about the SIM card specification I don't know if thats true.
    On the other hand I do not believe, that I could call T-Mobile and tell them that I need an old card

    Any ideas what could lead to the problem and what I should do now?

    Any experience with the HP support? Now, after they abandoned the Pre3 I'm fearing, that HP won't be a good help with that problem. Do they even have spare parts?
    Or is this maybe a well known problem? (however I couldn't find any related topic to my problem)

    I would be very happy if someone could help me somehow

  2. #2  
    Try contacting the HP using their Live Chat. They've been quite helpful so far. See here.
  3. hamiller's Avatar
    24 Posts
    Global Posts
    42 Global Posts
    The problem are the sim cards: some versions do not work properly. just contact t-mobile.

    i had the same problem (n5 card and not recognized). called t-mobile and they sent me a new sim.
    also n5 (i think), but updated version.

    now everything works as expected, yippea

    t-mobile had several issues with that sims, also in other phones. the new version can also be used as a micro sim.

    best regards

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