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06/29/2011, 05:41 PM
#1
Two days ago I posted something about my conversation with a "Dan Hesse/Sprint" CSR. It was strongly suggested (I could tell it was strong because the font was bolded  ) that I re-post this as a NEW THREAD so that Sprint folks on this forum would take better notice of it.
Bottom line: The emails going to Dan Hesse at Sprint are starting to make a difference. If YOU want the HP Pre3 to get to Sprint, you're going to have to speak up. Register your feelings on the subject with Sprint by emailing Dan Hesse and letting him know we're serious about wanting the Pre3 and other WebOS devices (TouchPad, Slab, whatever) to come to Sprint.
Be specific. Be concise. Be serious. If you think you need to leave Sprint to follow WebOS or the Pre3 somewhere else, let them know. This is the only way they're going to understand how big a hurt this may cause them.
There are undoubtedly lots of reasons this decision by Sprint is taking a long time. It could be their own hurt with poor performance of the Pre- or the current state of relations with HP or their decision to move into LTE distribution -- but, no matter what it is that is holding it up,... they won't know how much it means to us unless we tell them.
Get out those virtual pencils and start sending in those emails!
Below now, is a cut/paste of my original post 2 days ago:
I spoke to someone covering "Dan" at Sprint today. I'd have to say that my conversation with the woman seemed more forthright and genuine than some of the calls I've seen logged here. The call came after several games of email tag when I was unavailable for nearly two weeks. In each new email I posted more about why I was disatisfied and thinking of moving my FOUR lines including my TWO Pre-'s over to another carrier.
The woman mentioned some curious things to me which I'll summarize here:
- Her sister had a Pre- and they have talked quite a bit about WebOS being a superior OS and how nice it would be if it Sprint would offer the Pre3 and other WebOS phones right away.
- According to her Sprint is waiting on HP for some decision making. She wouldn't elaborate but said they continue to be in talks with HP and that there are some hurdles to get over that remain in HP's ball court.
- The emails from Pre- users on Sprint ARE MAKING A DIFFERENCE. She actually suggested I tell more people to email "Dan" so that this can gain even more momentum.
- The Pre3 and WebOS is getting more and more face-time in meetings at Sprint because of our emails.
- All of the CSR's are complaining that they'd really like to see the Pre3 get offered by Sprint, that Sprint make an announcement about it so that they have something to tell all the callers that call in about it.
- The last thing she said to me was that it was her understanding that the soonest any of the carriers is going to see the Pre3 would be roughly the beginning of September but that we should keep up the email campaign if we want to see Sprint carry it.
OK,... that's all I have for my occasional 2-cents on the forums.
Nearly a day-1 Pre- user.
A bad day on Pre- is still better than a good day on my business partner's Android/Motorola phone.
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