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  1. kardin's Avatar
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    103 Global Posts
    Hi guys!

    I got this email from an user and don't know how to answer him

    "i just got a replacement pre and my palm profile did not download the apps i was advised by palm to contact the developer for a resolution."

    Do you think it is true that Palm will ask user to contact developer to resolve this kind of problem? As a developer how do I know user did purchase my app? and how can I solve this problem? Of course I don't want to send the ipk file to him over the email.

    Thanks for your help

  2. #2  
    Well, this is now suspicious, since I got the exact same message. Or it may be that the user is using both of our apps.
  3. #3  
    My first suggestion would be to contact Palm to find out the answer to your first question, and then take it one step at a time from there. It does sound weird but it's true that the palm backup function leaves something to be desired.

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