I scanned through the other threads and didn't see anything like the problem I'm having. I have Sprint service, if that makes a difference. I have received many messages recently that say "You have new Picture Mail", I click on the link and it connects me, however, it only shows me the picture and nothing else. I know for a fact that some of these are actual media files, but it doesn't play them. Sometimes it'll have sound and there's a link that says "Play Sound" and the phone says it's playing the sound, but I don't hear anything. I haven't had any problems with sounds on the phone before, besides the quality being kinda crappy. Is there a setting I don't know about so that the phone will save these media files somewhere else besides my "Pictures"...is that the problem?? Please help! I'm new and don't claim to be the smartest!!