Sue Palm about Geo-Restrictions?

yanivyon · 11/21/2010, 01:35 PM

Hi everybody
i did the stupid thing and activated my German Pre with my SIM from Austria
i don't have paid apps and i know i can't change it
i even tried the Palm support chat twice without any result
one of his explanations was

20:03 Scott: There is no Unlocked Pre or Pre Plus for this reason.
20:03 Scott: They all are locked GSM.
so i can't complain

but i got an interesting fact from them
even if i buy an unlocked Pre 2 in the UK (which i thought about)
i still have to activate it in a supported country

20:05 : so what happens if i buy a new unlocked pre 2 in the UK
20:05 Scott: And you should use the UK SIM card to activate before you take it to Austria.

i am sure we have some smart layers around here
there has to be something wrong about that

the phone is sold "Now SIM-Free and unlocked" in the store
and i still can't use it wherever i want to

i really love palm, but if we have to take drastic measures to get a great phone with paid apps everywhere, maybe thats what we should do

thx and bye

blue duck butter · 11/21/2010, 01:39 PM

What?

Garrett92C · 11/21/2010, 01:41 PM

On what grounds would you sue Palm?

patricksmangan · 11/21/2010, 01:46 PM

didn't they mention yesterday at dev day that they are working on a remedy to this problem?

**HelloNNNewman** · 11/21/2010, 01:51 PM

A lawyer you are not.

Just because the app catalog isn't available to your area, doesn't mean you have grounds for a lawsuit. I don't have certain restaurant chains in my area either. If I am in those areas, I can eat there, but I can't sue them for not having one in my city.

Cantaffordit · 11/21/2010, 02:03 PM

can you return the phone and try again with a replacement? Dunno if the warranty/exchange policy covers this.

Garrett92C · 11/21/2010, 02:06 PM

Quote:

Originally Posted by HelloNNNewman

A lawyer you are not.

Just because the app catalog isn't available to your area, doesn't mean you have grounds for a lawsuit. I don't have certain restaurant chains in my area either. If I am in those areas, I can eat there, but I can't sue them for not having one in my city.

I would so sue Wawa for not having any stores down here! lol

yanivyon · 11/21/2010, 02:10 PM

sorry
its not about not carrying the phone on sprint
and you can't compare it to restaurants

they sell a phone and nobody tells you that you need an UK SIM to activate it

i know there is a faq about the restricions, but how can you sell something free, if it will only work under some circumstances

i kind of accept that the german o2 Pre should not be used outside germany
but come on, it's an SIM-Free phone and you still can't use it everywhere?
whats the point of that?

@patricksmangan
i didn't hear about that, any details?

ToniCipriani · 11/21/2010, 02:10 PM

I'm pretty sure this has been brought up before... seen a thread like this.

But no, you don't have any grounds. Palm does not have legal obligations to ensure gray market imports are supported.

Cantaffordit · 02:26 PM

it's not a 'restriction' to sell a phone to you in one country and not give you a lie detector test to prove you won't try to use it in an unsupported country.

when I bought a ladder, they didn't make me listen to all the stuff I shouldn't do with it. And the person that replaced my roof didn't make me promise not to climb up there and jump off.

the restaurant analogy is a good one, especially with coupons. Burger king coupons in the local paper are generally not accepted by a burger king a few states over, or in another country.

verwon · 11/21/2010, 02:24 PM

Well, in most countries, anyone can sue anyone for anything. This does not, however, mean that you have a case and will win anything.

yanivyon · 11/21/2010, 02:26 PM

the point isn't just the unsupported country

i can't be right that "nobody" can change the associated country/carrier to my phone-profile
once i activate it with a wrong SIM-card

the phone is crippled now
i can't use the catalog and i can't even sell it to anybody

i thought iphones are restricted
but with this policy palm wins the race

verwon · 11/21/2010, 02:44 PM

Just because you don't like how something is done, doesn't mean you have grounds for a lawsuit.

Now, if Palm had falsely advertised, claiming they supported all countries or something, then you'd have grounds, but they never did that.

patricksmangan · 11/21/2010, 02:47 PM

"One nice thing: Palm and HP have heard loud and clear that nobody is really happy with*the geo-restricted nature of the App*catalog that occurs when you activate your device in a country that doesn't support paid apps. They're researching a solution, it's a priority, they say."

http://m.precentral.net/more-app-cat...re-coming-2011

Cantaffordit · 11/21/2010, 02:48 PM

can the OP just return the phone?

palmdoc2005 · 11/21/2010, 04:34 PM

just use ipk fetcher 2 for the free apps and homebrew too to keep you going till this issue is resolved

yanivyon · 11/21/2010, 06:16 PM

@Cantaffordit
its too old for that

@palmdoc2005
thats what i am doing

11/21/2010, 01:35 PM	#1 (permalink)
yanivyon Member Join Date: Nov 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	Sue Palm about Geo-Restrictions? Hi everybody i did the stupid thing and activated my German Pre with my SIM from Austria i don't have paid apps and i know i can't change it i even tried the Palm support chat twice without any result one of his explanations was 20:03 Scott: There is no Unlocked Pre or Pre Plus for this reason. 20:03 Scott: They all are locked GSM. so i can't complain but i got an interesting fact from them even if i buy an unlocked Pre 2 in the UK (which i thought about) i still have to activate it in a supported country 20:05 : so what happens if i buy a new unlocked pre 2 in the UK 20:05 Scott: And you should use the UK SIM card to activate before you take it to Austria. i am sure we have some smart layers around here there has to be something wrong about that the phone is sold "Now SIM-Free and unlocked" in the store and i still can't use it wherever i want to i really love palm, but if we have to take drastic measures to get a great phone with paid apps everywhere, maybe thats what we should do thx and bye
	Liked by

11/21/2010, 01:39 PM	#2 (permalink)
blue duck butter Member Join Date: Jul 2009 Location: Burbank, CA Posts: 710 Likes Received: 28 Thanks: 171 Thanked 165 Times in 111 Posts	What?
	Liked by

11/21/2010, 01:41 PM	#3 (permalink)
Garrett92C Homebrew Developer Join Date: Jul 2011 Posts: 127 Likes Received: 68 Thanks: 43 Thanked 3,129 Times in 2,010 Posts	On what grounds would you sue Palm?
	Liked by Thanked By: HelloNNNewman

11/21/2010, 01:46 PM	#4 (permalink)
patricksmangan Member Join Date: Oct 2009 Posts: 1,239 Likes Received: 2 Thanks: 175 Thanked 83 Times in 71 Posts	didn't they mention yesterday at dev day that they are working on a remedy to this problem?
	Liked by

11/21/2010, 01:51 PM	#5 (permalink)
HelloNNNewman Neumorator (Super Moderator) Join Date: May 2009 Location: Standing silently behind you on the streets of Chicago..... wearing a Cheesehead. Posts: 11,419 Likes Received: 1359 Thanks: 6,187 Thanked 4,800 Times in 3,120 Posts	A lawyer you are not. Just because the app catalog isn't available to your area, doesn't mean you have grounds for a lawsuit. I don't have certain restaurant chains in my area either. If I am in those areas, I can eat there, but I can't sue them for not having one in my city. __________________ Shortest. Marathon. Evar. Check out the new "Apollo" app (Pandora for the Touchpad)!! Please DONATE and show support to the great devs!
	Liked by Thanked By: verwon

11/21/2010, 02:03 PM	#6 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,150 Likes Received: 958 Thanks: 3,804 Thanked 3,911 Times in 2,777 Posts	can you return the phone and try again with a replacement? Dunno if the warranty/exchange policy covers this.
	Liked by

11/21/2010, 02:10 PM	#8 (permalink)
yanivyon Member Join Date: Nov 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	sorry its not about not carrying the phone on sprint and you can't compare it to restaurants they sell a phone and nobody tells you that you need an UK SIM to activate it i know there is a faq about the restricions, but how can you sell something free, if it will only work under some circumstances i kind of accept that the german o2 Pre should not be used outside germany but come on, it's an SIM-Free phone and you still can't use it everywhere? whats the point of that? @patricksmangan i didn't hear about that, any details?
	Liked by

11/21/2010, 02:10 PM	#9 (permalink)
ToniCipriani Member Join Date: Apr 2009 Location: Toronto, ON Posts: 3,688 Likes Received: 266 Thanks: 185 Thanked 429 Times in 336 Posts	I'm pretty sure this has been brought up before... seen a thread like this. But no, you don't have any grounds. Palm does not have legal obligations to ensure gray market imports are supported. __________________ Palm IIIc -> Sony CLIÉ T650C -> Sony TJ-37 -> Palm TX -> Palm Centro -> Palm Pre Bell -> Palm Pre Plus Bell/Verizon Hybrid -> HP Veer -> HP Pre 3 NA [i]Pry my keyboard from my stone dead hands. I dare you. Death to all slates./i] Need OEM Palm Pre parts? See here
	Liked by

11/21/2010, 02:17 PM	#10 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,150 Likes Received: 958 Thanks: 3,804 Thanked 3,911 Times in 2,777 Posts	it's not a 'restriction' to sell a phone to you in one country and not give you a lie detector test to prove you won't try to use it in an unsupported country. when I bought a ladder, they didn't make me listen to all the stuff I shouldn't do with it. And the person that replaced my roof didn't make me promise not to climb up there and jump off. the restaurant analogy is a good one, especially with coupons. Burger king coupons in the local paper are generally not accepted by a burger king a few states over, or in another country. Last edited by Cantaffordit; 11/21/2010 at 02:26 PM.
	Liked by Thanked by HelloNNNewman, verwon

11/21/2010, 02:24 PM	#11 (permalink)
verwon Member Join Date: Jun 2010 Location: Earth....maybe! Posts: 3,369 Likes Received: 13 Thanks: 6,075 Thanked 2,033 Times in 1,606 Posts	Well, in most countries, anyone can sue anyone for anything. This does not, however, mean that you have a case and will win anything. __________________ Sent from my favorite gadget!
	Liked by

11/21/2010, 02:26 PM	#12 (permalink)
yanivyon Member Join Date: Nov 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	the point isn't just the unsupported country i can't be right that "nobody" can change the associated country/carrier to my phone-profile once i activate it with a wrong SIM-card the phone is crippled now i can't use the catalog and i can't even sell it to anybody i thought iphones are restricted but with this policy palm wins the race
	Liked by

11/21/2010, 02:44 PM	#13 (permalink)
verwon Member Join Date: Jun 2010 Location: Earth....maybe! Posts: 3,369 Likes Received: 13 Thanks: 6,075 Thanked 2,033 Times in 1,606 Posts	Just because you don't like how something is done, doesn't mean you have grounds for a lawsuit. Now, if Palm had falsely advertised, claiming they supported all countries or something, then you'd have grounds, but they never did that. __________________ Sent from my favorite gadget!
	Liked by

11/21/2010, 02:47 PM	#14 (permalink)
patricksmangan Member Join Date: Oct 2009 Posts: 1,239 Likes Received: 2 Thanks: 175 Thanked 83 Times in 71 Posts	"One nice thing: Palm and HP have heard loud and clear that nobody is really happy withthe geo-restricted nature of the Appcatalog that occurs when you activate your device in a country that doesn't support paid apps. They're researching a solution, it's a priority, they say." http://m.precentral.net/more-app-cat...re-coming-2011
	Liked by

11/21/2010, 02:48 PM	#15 (permalink)
Cantaffordit Moderator Join Date: Jan 2010 Posts: 15,150 Likes Received: 958 Thanks: 3,804 Thanked 3,911 Times in 2,777 Posts	can the OP just return the phone?
	Liked by

11/21/2010, 04:34 PM	#16 (permalink)
palmdoc2005 Member Join Date: Sep 2005 Location: http://palmdoc.net Posts: 1,813 Likes Received: 20 Thanks: 295 Thanked 230 Times in 138 Posts	just use ipk fetcher 2 for the free apps and homebrew too to keep you going till this issue is resolved
	Liked by

11/21/2010, 06:16 PM	#17 (permalink)
yanivyon Member Join Date: Nov 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	@Cantaffordit its too old for that @palmdoc2005 thats what i am doing
	Liked by

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