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  1.    #1  
    My faithful Treo 600 has gone on the fritz!

    - When making a phone call from the Treo 600 the line is extremely noisy (sounds like receiver crosstalk). The screen also dims sligthtly in time with the noise. After approx. 6 seconds the line will be dropped automatically
    -When receiving a phone call, the answer button is pressed but the line is not picked up. The Treo 600 registers the call as Missed and the calling party only hears the connecting tone.

    Since I didn't take out Orange's rip off (IMHO) insurance policy, I need to return the phone as a warranty repair. Has anyone had their phone 'repaired' by A Novo and, if so, approximately how long did it take them to ship you a new phone? Anything more then a few days without my Treo and I think I will go mad
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  2. #2  
    I sent mine off two weeks ago and have heard nothing back since.

    I emailed them yesterday asking when I could expect it back, but have not yet had a reply.
    I'll have to phone them tomorrow to chase this.

    I was expecting better: I seem to remember reading a comment here a while back saying a replacement had been received in 3 days.
  3.    #3  
    Oh No! I understand your pain, life just seems so empty without the treo

    I will give them a call on monday and make sure they are on the case. Two weeks is far too long for a warranty return IMHO.

    Good luck!
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  4. Hicks's Avatar
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    #4  
    A Novo were pretty quick with my Treo; about 3 days if I recall. It's probably worth pointing out that no Treos are actually repaired in the UK (so John from Novo states). They just replace with new.
    It's not that I'm so smart, it's just that I stay with problems longer- Albert Einstein.

    Palm M505> Palm Tungsten E> Treo 600> Treo 650> Treo 680> Sony Ericsson P1i (running Styletap BETA)> iPhone 3G 16GB

    Macbook Pro 2.4GHz Intel Core 2 Duo
  5.    #5  
    Thanks for the Info Hicks, I'll sleep a little bit better tonight
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  6.    #6  
    My warranty return phone arrived today!
    Nice and fast service from A Novo
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  7. #7  
    My phone arrived back today too.

    They must have just received a batch of refurbs in.
  8. Hicks's Avatar
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    #8  
    Do you think the phones are new or refurbished? Are they branded as PalmOne or Handspring? Just curious....
    Oh and did you get a new nylon case with the phone?- I didn't when I received mine- which was a shame.
    It's not that I'm so smart, it's just that I stay with problems longer- Albert Einstein.

    Palm M505> Palm Tungsten E> Treo 600> Treo 650> Treo 680> Sony Ericsson P1i (running Styletap BETA)> iPhone 3G 16GB

    Macbook Pro 2.4GHz Intel Core 2 Duo

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