Anyone yet have experience with getting a Treo replacement/repair in Canada?

I have an unbranded/unlocked GSM version purchased through PalmOne USA that has a screen problem.

I wrote an e-mail to the Canadian Support address of Palmone and got back a pretty incoherent reply that essentially said to call in.

I called and got a almost 100% English-fluent person - who took my info for a 'Advanced Replacment'. She confirmed (twice actually) that it would be unlocked, just like my current one. I do have to pay shipping to return my unit to them though

I will update this with what happens.